Hybrid Service Delivery Engineer

at CFC

• Job title: Service Delivery Engineer
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, London, United Kingdom

About the role

• Service Delivery Engineer responsible for onboarding customers and ensuring smooth operation of services in the cybersecurity domain. Collaborating with teams to constantly improve processes and tools used.

Responsibilities

• Ensure that new Solis customers are promptly onboarded to our services, providing guidance on the deployment of security tools and ensuring optimal and consistent configuration
• Monitor the status of our customer environments, ensuring that our tooling is healthy and up-to-date, and take remedial action where issues are detected
• Work closely with the Account Management team to ensure customer needs are met
• Provide our Support Engineers with information regarding customer environments and tooling to facilitate the handling of support requests
• Provide ongoing feedback on processes, and support the development of documentation, templates, and training material
• Identify areas where service delivery processes can be improved and/or automated, and contribute to the development of scripts and workflows

Requirements

• Familiarity with EDR/XDR tooling, deployment, configuration, common scripting languages and concepts (e.g. PowerShell, REST APIs)
• Understanding of incident response processes and the incident response lifecycle
• Strong organisational and time management skills

Benefits

• Love what you do: We show up each day ready to take on the world. Our passion and intensity set us apart and makes the difference to our colleagues, customers, brokers and carriers.
• Challenge everything: We’re never afraid to question the way that things are done and we constantly challenge ourselves and others to makes things better.
• Have fun, be good: Insurance is a serious business, but we don’t take ourselves too seriously. We make it fun to work at CFC, we welcome all viewpoints, and we treat everyone how we would expect to be treated.