BI
BirlasoftArchitect
Join Birlasoft as an AIOps and Automation Specialist. Implement Agentic AI solutions to enhance IT operations and drive automation initiatives.
About the role
- Join pre-sales Design team working closely with Design and Sales to produce service designs for clients
- Engage with clients and prospects to generate interest and educate on business benefits of Natilik's Managed services
- Analyse client business requirements and service dependencies to design scalable, reliable, and efficient service components
- Collaborate directly with clients to capture requirements and design appropriate managed service solutions
- Clearly articulate business value through client meetings and produce detailed client-facing documentation
- Build and maintain relationships with clients, prospects and internal stakeholders as trusted technical solutions advisor
- Develop and own operational support requirements and service acceptance criteria for new technologies in Natilik’s portfolio
- Design and define current, transition and future operating models aligning with ITIL, SIAM and other governance frameworks
- Work alongside internal stakeholders and clients on commercial elements such as pricing for renewals and tenders
- Support continual development of managed service solutions and packages
- Conduct workshops with clients demonstrating business value of proposed solutions
- Collaborate with solution architects, service owners, process leads, and third-party partners to ensure architectural alignment and adoption
- Influence decision-making by articulating the value and impact of architectural choices on service outcomes
Requirements
- Eligible to obtain security clearance
- Proven experience as a Service Architect, Service Designer, or Service Lead within a Managed Service Provider or other complex IT delivery environments
- Operational understanding of service supply chains and the IT service environment
- Strong working knowledge of ITIL in managed service environments (minimum ITIL v3/v4 Foundation; Intermediate or Expert level desirable)
- Ability to map services across layers, front-stage (client-facing), backstage (supporting processes) and systems
- Understanding of relevant tooling solutions within the MSP space relevant to service creation
- Experience or familiarity with ITSM service toolsets such as ServiceNow, Halo, Manage Engine, JIRA, Remedy, or equivalent
- Ability to build and maintain relationships across key stakeholders from IT analysts to CxO
- Excellent communication skills; listen, understand and clearly capture client requirements
- Strong team player; contribute informed opinion and insights
- Clearly articulate operating models, service solutions and business value through proposal documentation and presentations
- Willingness to learn
- Attention to detail
- Numerate
- Analysis and Diagnosis
- Report creation
- Negotiation skills
Benefits
- 25 days annual leave (+ bank holidays) rising with tenure
- Quarterly Awards and Bonuses
- Flexible Working Policy
- Competitive pension scheme
- Access to Financial Wellness support
- Industry-leading home working and mobility technology
- Private Medical Insurance
- Company shares (available after One year tenure)
- Medicash (Cashback Scheme)
- Retail discounts via Medicash
- Access to EAP scheme for you and your household
- Vehicle lease salary sacrifice scheme (available after One year tenure)
- Cycle to Work Scheme
- Annual paid volunteering day
- Enhanced parental leave
- Access to funding for additional qualifications and courses
- Access to paid study leave
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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