Lead, mentor, and develop a team of 40+ individuals across multiple functions; establish goals, accountability, and development pathways
Lead the end-to-end eligibility function including data validation, exception resolution, onboarding and billing accuracy
Partner with Client Success and Implementation teams to ensure receipt and integration of standard eligibility file formats and manage exceptions
Develop and maintain dashboards and KPIs to monitor eligibility data quality and operational performance
Provide strategic oversight of outsourced claims processing partners; map/document workflows and identify automation opportunities
Establish and enforce best practices in claims adjudication, auditing, and reporting; collaborate with Finance and Compliance
Oversee carrier and member revenue operations including claims processing, billing options, reimbursement activities, payment workflows, and cash conversion
Drive system enhancements and process automation to support scalable operations; define and monitor KPIs across revenue cycle functions
Serve as liaison between Operations, Technology, Client Success, Implementation, and Finance; lead cross-functional initiatives to improve data integrity, operational efficiency, and customer experience
Report directly to the Chief Operating Officer (COO) and be responsible for claims management, eligibility, carrier and member revenue operations, billing, and cash conversion functions
Requirements
Bachelor’s degree in Business, Finance, Healthcare Administration, or related field (Master’s preferred)
15+ years of experience in revenue cycle management, with at least 5 years in a senior leadership role
Demonstrated success in managing and developing large teams (20+ individuals)
Strong understanding of healthcare claims processing, reimbursement methodologies, and payer relations
Proven track record of driving operational excellence and process optimization
Exceptional analytical, communication, and leadership skills
Proficiency with revenue cycle technologies and platforms
Experience in fertility benefits or specialized healthcare services
Lean Six Sigma or similar process improvement certification
Familiarity with value-based care or alternative payment models
Strong interpersonal skills, ability to work independently and collaboratively within a team environment
Ability to effectively manage evolving priorities, multiple projects, and deadlines in a fast-paced environment
Candidates must be based in the United States
Progyny is unable to provide visa sponsorship for this position; candidates must be authorized to work in United States without the need for sponsorship, now or in the future
Benefits
Paid family and parental leave
Preconception, fertility and family building benefits (including egg freezing, IVF, and adoption support)
Family and pet care fund
Parents’ Employee Affiliation Group
Menopause and midlife care
Health, dental, vision and life insurance options for employees and family
Free in-person, virtual and text-based mental health and wellness support
Paid time off, including vacation, sick leave, personal days and summer flex time
Company equity
Bonus program
401(k) plan with company match
Access to on-demand legal and financial advice
Learning and development programs and a mentorship program
Company social events, annual volunteer day and donation matching
Flex days (3 days a week in the office) and onsite meals and snacks for employees reporting into our NY office
Job title
Senior Vice President, Eligibility, Claims and Revenue Management
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