About the role

  • Participate in teleconferences or technical meetings to review, educate, and support program objectives
  • Perform configurations, maintenance, monitoring, and troubleshooting using current engineering documentation
  • Record configuration change requests through the established change control board
  • Process storage requests, migrations, and decommission tasks
  • Monitor failed system components and coordinate logistics, vendor support, and site support as needed
  • Respond to monitoring alerts and warnings with prompt corrective actions and escalations
  • Complete all scheduled maintenance in accordance with established policies and procedures
  • Prevent data loss or storage system outages by exercising attention to detail during maintenance
  • Manage technology in remote environments
  • Review and process tickets related to supported systems according to established SLAs tracked within the service manager database
  • Provide initial response and Level 1/Level 2 escalation for outages
  • Schedule maintenance actions in a timely manner
  • Create Power Shell and VBS scripts to automate routine maintenance tasks
  • Perform daily system monitoring, verifying the integrity and availability of hardware, server resources, and systems
  • Review system and application logs to verify completion of scheduled jobs such as backups
  • Apply OS patches and upgrades regularly; upgrade administrative tools, utilities, and end user applications
  • Configure/add new services as necessary
  • Facilitate migration of the system implementation into cloud infrastructures
  • Research and recommend innovative, and where possible automated, approaches for system administration tasks
  • Prepare and review technical assessments to include required tasks, estimated time frames, and effort for any scope project

Requirements

  • Top Secret Clearance required
  • Ability to adjust to changing priorities and work well under pressure
  • Support along with OGC to other FBI Divisions (such as CTD) when needed
  • Experience with Veritas eDiscovery Platform (eDP) administration
  • Experience with physical and virtualized Windows Servers
  • Experience performing configurations, maintenance, monitoring, and troubleshooting using engineering documentation
  • Experience recording configuration change requests through a change control board
  • Experience processing storage requests, migrations, and decommission tasks
  • Ability to monitor failed system components and coordinate logistics/vendor/site support
  • Ability to respond to monitoring alerts and warnings with prompt corrective actions and escalations
  • Experience completing scheduled maintenance per established policies and procedures
  • Attention to detail to prevent data loss or storage system outages during maintenance
  • Experience managing technology in remote environments
  • Experience reviewing and processing tickets according to SLAs in a service manager database
  • Provide initial response, Level 1 and Level 2 escalation for outages
  • Ability to schedule maintenance actions in a timely manner
  • Ability to create Power Shell and VBS scripts to automate routine maintenance tasks
  • Perform daily system monitoring, verifying integrity and availability of hardware, server resources, and systems
  • Review system and application logs to verify completion of scheduled jobs such as backups
  • Apply OS patches and upgrades regularly; upgrade administrative tools, utilities, and end user applications
  • Configure and add new services as necessary
  • Facilitate migration of system implementation into cloud infrastructures
  • Research and recommend innovative and automated approaches for system administration tasks
  • Prepare and review technical assessments including tasks, estimated time frames, and effort for project scopes

Benefits

  • Health, Dental, and Vision
  • Life Insurance
  • 401k
  • Flexible Spending Account (Health, Dependent Care, and Commuter)
  • Paid Time Off and Observance of State/Federal Holidays

Job title

Senior Veritas eDiscovery Platform Engineer, eDP

Job type

Experience level

Senior

Salary

$178,200 - $257,400 per year

Degree requirement

No Education Requirement

Tech skills

Location requirements

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