Hybrid Senior TechOps Consultant

Posted last week

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About the role

  • Responsible for working with customers on cases / queries raised by them
  • Handle complex or escalated customer issues that require in-depth technical knowledge
  • Working closely with the team to support them on any complex queries
  • Help customers build their Automation Framework and testing strategy
  • Investigate and resolve recurring issues or unusual cases that frontline support cannot resolve
  • Create and contribute to knowledge base materials dedicated towards internal and external education
  • Assist with the design and delivery of products and other technical demonstrations and training
  • Serve as the subject matter expert (SME) for specific products or services within the support team
  • Stay up-to-date on product updates, new features, and best practices
  • Conduct training sessions for junior support staff, sharing insights on resolving technical issues and improving service quality

Requirements

  • 5-7 years of experience in Web Automation (preferably Selenium with Java)
  • DevOps Experience and a strong understanding of the CI/CD pipelines
  • Experience in Salesforce.com testing or testing of another SAAS application
  • Knowledge of development technologies and tools (XML, APIs, CLI, SQL, error logs, etc.)
  • Experience in testing of Web Services (REST/SOAP) and Databases
  • Familiarity with Version control systems and their usage (Git, SVN, TFVC, etc.)
  • Experience working with various DevOps tools and solutions (such as Jenkins, Azure DevOps, CircleCI, GitHub, GitLab, BitBucket, etc.)
  • Experience with Project Management and Bug Tracking Tools (JIRA, Bugzilla)
  • Strong understanding of SDLC / STLC, Quality Assurance, and/or application Testing and its need

Benefits

  • A competitive salary
  • A truly diverse working environment
  • A vibrant and fun work culture with regular social activities
  • The chance to work with international work colleagues
  • Friendly work colleagues who genuinely care about each other
  • The opportunity to grow and develop your career

Job title

Senior TechOps Consultant

Job type

Experience level

Senior

Salary

Not specified

Degree requirement

No Education Requirement

Location requirements

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