Clients Operations Specialist enhancing operational efficiencies and client experiences within Wellhub's Client Operations team. Engaging with clients and internal teams to ensure high - quality execution and process improvement.
About the role
- Sr. TechOps Consultant in Customer Service working closely with clients on Salesforce testing. Addressing technical queries and ensuring customer satisfaction in an EMEA time zone environment.
Responsibilities
- Responsible for working with customers on cases / queries raised by them
- Handle complex or escalated customer issues that require in-depth technical knowledge
- Working closely with the team to support them on any complex queries
- Help customers build their Automation Framework and testing strategy
- Investigate and resolve recurring issues or unusual cases that frontline support cannot resolve
- Create and contribute to knowledge base materials dedicated towards internal and external education
- Assist with the design and delivery of products and other technical demonstrations and training
- Serve as the subject matter expert (SME) for specific products or services within the support team
- Stay up-to-date on product updates, new features, and best practices
- Conduct training sessions for junior support staff, sharing insights on resolving technical issues and improving service quality
Requirements
- 5-7 years of experience in Web Automation (preferably Selenium with Java)
- DevOps Experience and a strong understanding of the CI/CD pipelines
- Experience in Salesforce.com testing or testing of another SAAS application
- Knowledge of development technologies and tools (XML, APIs, CLI, SQL, error logs, etc.)
- Experience in testing of Web Services (REST/SOAP) and Databases
- Familiarity with Version control systems and their usage (Git, SVN, TFVC, etc.)
- Experience working with various DevOps tools and solutions (such as Jenkins, Azure DevOps, CircleCI, GitHub, GitLab, BitBucket, etc.)
- Experience with Project Management and Bug Tracking Tools (JIRA, Bugzilla)
- Strong understanding of SDLC / STLC, Quality Assurance, and/or application Testing and its need
Benefits
- A competitive salary
- A truly diverse working environment
- A vibrant and fun work culture with regular social activities
- The chance to work with international work colleagues
- Friendly work colleagues who genuinely care about each other
- The opportunity to grow and develop your career
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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