Hybrid Senior Technical Product Manager – Global Service & Repair

Posted 3 weeks ago

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About the role

  • Shape the squad vision / roadmap and steer the squad in delivering products / platforms features / work oriented around business impact.
  • Shape and prioritize the backlog, utilizing business expertise and understanding of customer needs, translate requirements into user stories and acceptance criteria.
  • Act as the “voice of the customer” within the squad to ensure the squad “builds the right thing."
  • Work closely with Product/Platform Managers to establish products’ business value.
  • Collaborate with cross-functional squad experience teams including Sales, Marketing, Professional Relations & Operations, Customer Service and Service & Repair to drive product development and service enhancements.
  • Influence value-driven backlog prioritization by engaging stakeholders, assessing business impact, and balancing technical feasibility to maximize ROI.
  • Drive continuous improvement across the product lifecycle.
  • Facilitate release planning, sprint planning and demos with all stakeholders.
  • Ensure compliance with regulatory standards and quality assurance processes across all regions.
  • Collaborate to ensure all partners are clear on product roadmap activities, design, interdependencies and timeline best practices.

Requirements

  • Bachelor's degree in Engineering, Business, Healthcare, or related field; MBA or advanced degree preferred.
  • 7 years of relevant technical experience is required.
  • Proven experience in product management, service strategy, or related roles within the medical device or healthcare technology sector.
  • Ability to navigate complex regulatory environments and ensure compliance and GxP knowledge.
  • Preferred Exposure to Microsoft Dynamics and ERP systems.
  • Solid understanding of medical technology, capital equipment, and service/repair ecosystems.
  • Demonstrated ability to develop and implement global strategies.
  • Excellent stakeholder management and influencing skills, capable of securing agreement across diverse teams.
  • Strong analytical abilities with proficiency in data-driven decision making.
  • Exceptional communication skills, with the ability to articulate value propositions clearly.

Benefits

  • medical
  • dental
  • vision
  • life insurance
  • short- and long-term disability
  • business accident insurance
  • group legal insurance
  • retirement plan (pension)
  • savings plan (401(k))
  • Vacation –120 hours per calendar year
  • Sick time - 40 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
  • Holiday pay, including Floating Holidays –13 days per calendar year
  • Work, Personal and Family Time - up to 40 hours per calendar year
  • Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
  • Condolence Leave – 30 days for an immediate family member: 5 days for an extended family member
  • Caregiver Leave – 10 days
  • Volunteer Leave – 4 days
  • Military Spouse Time-Off – 80 hours

Job title

Senior Technical Product Manager – Global Service & Repair

Job type

Experience level

Senior

Salary

$120,000 - $207,000 per year

Degree requirement

Bachelor's Degree

Tech skills

Location requirements

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