Analyze, plan, and execute the activities of the Support area within the Customer Experience Directorate, providing technical guidance to clients, promoting and enabling improvements and new applications in the Esri environment or other products, with a focus on infrastructure.
Build and maintain client relationships by managing expectations and providing information and solutions for their requests.
Plan and deploy hardware, operating systems, and virtual environments.
Create, configure/parameterize, and migrate databases.
Perform acceptance, integration, and information security testing.
Manage receipt, technical inspection, and validation of equipment.
Carry out electrical adaptations and prepare the environment for equipment installation.
Deliver technical training.
Requirements
Bachelor's degree in Computer Engineering, Computer Science, or related fields.
Intermediate English (technical writing/reading/conversation).
Experience in infrastructure (hardware, electrical implementation).
Knowledge of relational database systems (Oracle / SQL Server / PostgreSQL).
Experience with Linux and Windows operating systems.
Installation and configuration of operating systems and web servers.
Administration of on-premises and/or cloud environments.
Data center creation and maintenance.
Ability to perform tasks related to network and IT infrastructure administration.
Nice to have: ITIL, OCP, OCE, MCTS certifications.
Knowledge of Oracle RAC is a plus.
Knowledge and understanding of the products and services offered by Imagem.
Benefits
🏥 Health and Dental Plan - SulAmérica.
✅ Life and Personal Accident Insurance.
🏋️♂️ Access to Gympass to care for body and mind.
🧘♀️ Well-being Program focused on mental, physical, and social health.
👶 Childcare Assistance.
👨👦 Extended Paternity Leave.
🎉 Day off on the birthdays of your children up to 16 years old.
🍽 Caju meal/food card, also valid during vacation.
🚎 Transportation Voucher to support your mobility.
🏡 Home Office allowance on the Caju card.
⏳ Flexible hours and hybrid work for a healthy work-life balance.
🎉 Day off on your birthday + special gift (Caju voucher).
📈 Personalized Career Map, with technical or leadership (“Y”) tracks.
📖 2 hours per week dedicated to study during working hours.
🎓 Access to Alura, Imagine, and Feedz platforms for continuous learning.
🧠 Development programs focused on technical, behavioral, and business skills.
📋 Individual Development Plan (IDP) with tailored training.
💬 Regular feedback to support your growth.
📊 Annual Profit Sharing (PLR) linked to performance.
🔄 Internal mobility to explore new positions and grow.
📈 Succession plan focused on developing leaders and junior talent.
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