About the role

Senior Solutions Architect designing and maintaining integration solutions at Smartnumbers. Collaborating with multiple teams to enhance fraud prevention capabilities and customer connectivity.

Responsibilities

We’re seeking an experienced Senior Solutions Architect to join our Technical Solutions Team, reporting to the Head of Customer Operations.
This team designs and maintains integration solutions that enable seamless connectivity across our customers, partners, and ecosystem; ensuring reliability, scalability, and alignment with our principles of Resilience, Flexibility, Security, and Privacy.
You’ll translate business requirements into robust technical integration designs, ensuring compliance with architectural standards and efficient resource use.
The role includes design sign-off, researching emerging technologies, and acting as an escalation point for complex connectivity projects.
You’ll collaborate closely with Product, Sales, and Engineering on long-term integration initiatives and help enhance our connectivity ecosystem to support new business opportunities.

Comprehensive experience working in a similar technical role
Strong background in integration technologies, APIs, and connectivity protocols
Hands-on experience with telecommunications technologies and platforms including network voice solutions and communications infrastructure
Proven ability to design and sign-off enterprise-grade connectivity solutions
Experience translating business requirements into technical architectures
Track record of producing high-quality integration documentation
Strong client-facing communications skills and interpersonal skills with the ability to engage directly with customers, partners, and senior stakeholders, creating solid working relationships
Experience managing expectations and delivering high-quality outcomes on time
Ability to troubleshoot complex connectivity issues
Experience driving change across customer environments
Strategic mindset and scalable solution thinking
Strong organisation and prioritisation skills
Excellent written and verbal communication skills
Ability to present to different audiences, including executives
Experience building reusable templates and best-practice guides

Hybrid working style, with the expectation of two days in the office (with a great City of London office base!)
Family friendly benefits including paid parental leave policies
An extensive health insurance policy for you, with an option to add your family members
A workplace pension with Aegon
Life insurance of 4 x your salary
A discretionary annual bonus of up to 10% of your salary
Weekly self-development time to spend exploring your professional development interests
25 days of annual leave (plus bank holidays), your birthday off, and an opportunity to buy up to 5 days annual leave per year
A holistic wellbeing support plan encompassing a variety of offerings to assist you. We provide you with a monthly £50 allowance to fund activities to best support your wellbeing as well as workshops and training to provide tools and guidance.
Additionally, there is a wide-ranging employee assistance programme available to advise on personal, family or financial matters, and also fun social events during the year.