Hybrid Senior Software Engineer – CRM, Artificial Intelligence

at GEICO

• Job title: Senior Software Engineer – CRM, Artificial Intelligence
• Job type: Full Time
• Experience level: Senior
• Salary: $105,000 - $215,000 per year
• Degree requirement: Bachelor's Degree
• Tech skills: AWS, Azure, Docker, Google Cloud Platform, GRPC, Java, Kubernetes, MySQL, Postgres, Python, Go
• Location requirements: Hybrid, Palo Alto, United States

About the role

• Senior Software Engineer at GEICO leading transformation of legacy CRM into modern platforms. Collaborating across teams to enhance customer support through innovative technologies.

Responsibilities

• Collaborate with product managers, team members, customers, and other engineering teams to solve our toughest problems.
• Develop and execute technical software development strategy for the organization including self-service, business continuity, backup/restores, incident response and paging platforms.
• Accountable for the quality, usability, and performance of the solutions.
• Lead projects from the front and interact with clients and sponsors on a regular basis.
• Consistently share best practices and improve processes within and across teams.
• Take on-call and operational support.

Requirements

• Advance knowledge of at least one modern OOP language such as Java or Python or Go (preferred).
• Deep understanding of Dynamics 365 including customer service and power platform.
• Design, develop, and integrate Artificial Intelligence (AI) solutions into software applications, leveraging machine learning, natural language processing.
• Hands-on experience with AI-driven software development.
• Experience working with services like logic apps, functions, API management, storage and monitoring.
• Deep hands-on experience in complex system design and data pipeline and architectures, scale and performance, tuning, with good knowledge on Docker and Kubernetes.
• Experience with Azure Services, Full Stack Development, API Gateway and API management.
• Understanding of both front-end and back-end concepts with ability to integrate different technologies.
• In-depth knowledge of CS data structures and algorithms.
• Understand open-source databases like MySQL, PostgreSQL, etc.
• Experience in architecting, designing, building automation, workflows, and distributed applications.
• Strong understanding of service integrations / communication standards (e.g., GRPC / REST).
• Excellent communication skills.
• Hands on experience working in an agile Scrum environment.
• 4+ years of professional experience in software development, platform architecture, administration and maintenance of software, and its ecosystem.
• 3+ years of experience with architecture and design.
• 3+ years of experience with AWS, GCP, Azure, or hybrid data center.
• 2+ years of experience in open-source frameworks.

Benefits

• Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family’s overall well-being.
• 401K savings plan vested from day one that offers a 6% match.
• Performance and recognition-based incentives.
• Tuition assistance.
• Mental healthcare as well as fertility and adoption assistance.
• Workplace flexibility as well as our GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year.