Global Customer Operations Strategy & Experimentation Leader defining future operations and driving strategic planning with AI. Leading innovation in customer operations within LexisNexis.
About the role
- Lead the daily operations for our on-demand clients across a portfolio of cities, ensuring service quality and client satisfaction.
- Own operational and financial performance, making data-led decisions to align supply and demand efficiently.
- Use SQL, spreadsheets, and BI tools (e.g. Superset, Power BI, or similar) to extract insights, identify trends, and drive actionable improvements.
- Plan, scope, and execute medium-to high-complexity projects, ensuring timely delivery, clear communication, and measurable business impact.
- Collaborate cross-functionally with Analytics, Commercial, and Quality teams to optimise courier availability, onboarding, and delivery experience.
- Partner with the Commercial team to support and manage new store rollouts and client launches, from scoping through to execution.
- Create and present impactful decks and reports to communicate findings, align stakeholders, and influence operational strategy.
- Mentor and support junior team members, fostering a culture of learning, ownership, and continuous improvement.
Requirements
- Excellent presentation and communication skills, able to engage and influence stakeholders at all levels.
- A strategic mindset with the ability to balance immediate priorities and long-term improvements.
- Independent, proactive, and comfortable making decisions with minimal supervision.
- Curious, forward-thinking, and not afraid to challenge the status quo to drive impact.
Benefits
- Food allowance £200 monthly (groceries/restaurants/food apps etc) 🥗
- Stuart is putting Mental Health Awareness first! Wellness Allowance to use in any gym or sport class🧘
- Cycle to work scheme 🚲
- Private healthcare provided by Aviva 🏞
- 30 days working from anywhere per year
- Birthday day off
- Tenure days
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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