Project Manager overseeing client services projects within luxury and lifestyle sectors. Managing project setups, client relations, and financial reconciliations in a hybrid work environment.
About the role
- Senior Project Manager leading migration and implementation projects for Cloudflare solutions in a hybrid work environment.
Responsibilities
- Project manage a team of professionals that provide technical consulting, implementation, and support services to customers.
- Establish and maintain relationships with key customers, partners, and vendors to drive revenue growth and customer satisfaction.
- Drive customer satisfaction by ensuring that professional services engagements are delivered on-time, within budget, and meet customer expectations.
- Develop and implement processes and methodologies that improve the efficiency and effectiveness of professional services delivery.
- Develop proposals and value propositions for Services engagements from inception through delivery for new and upgraded services.
- Resolving conflict between the proposal team and other organizational units in a satisfactory manner, including engaging management as necessary.
- Act as the primary point of contact for Account Executives (AEs) and Account Teams when a services opportunity is identified.
- Collaborate with internal and external stakeholders to ensure a seamless transition from opportunity identification to project delivery.
- Collect feedback and document lessons learned from completed engagements for continuous improvement.This role will be responsible for adding efficiency to our operations and enabling us to move faster and more efficiently.
- Creating internal guides and external customer-facing assets that support successful Project execution.
- Developing and delivering change management planning in support of new processes and frameworks.
- Gathering valuable feedback from Executives and Account Teams that drives continuous improvement.
- Understanding and demonstrating your ability to successfully launch Projects at scale, with minimal hands-on guidance, that serves both our growing CS team as well as a large global customer base.
Requirements
- Minimum of 5 years of experience in professional services, project management, or a customer-facing role.
- Proven track record of working across global stakeholders and making strategic recommendations to evolve high-profile, high-impact Projects.
- Excellent spoken and written communication as well as receptive listening skills with the ability to present to different audiences.
- Must be highly organized and possess exceptional time management skills, with the ability to effectively juggle multiple projects and deadlines.
- Sound business judgment, a proven ability to influence others, analytical skills, and a proven track record of taking ownership, leading data-driven analyses, and influencing results.
- Good understanding of how the Internet works, Networking and Security, Zero Trust Services/SASE, DNS, TCP/IP, HTTP, TLS, APIs and related technologies.
- Experience with Jira, Salesforce (or similar CRM tool), and a PSA tool is a plus.
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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