Senior Manager, Product Manager for Small Business Bank Associate Servicing at Capital One. Leading product management efforts and collaborating with cross - functional teams to enhance customer servicing tools.
About the role
- Senior Product Manager at OpenTable working on diner bookings and business growth. Managing product vision and roadmap for online booking channels with a global team.
Responsibilities
- Drive Conversion via the Core Reservation Widget: Own the product vision and roadmap for the reservation widget, a critical channel for online bookings. Your primary focus will be on optimising user experience (UX) and conversion rate to ensure our restaurant partners capture maximum dining demand on their own websites.
- Lead Platform Enablement for Strategic Partners: Define the strategy and requirements for our core booking APIs. This involves working directly with large restaurant groups that have the technical capability to build their own booking interfaces, ensuring seamless, scalable, and feature-rich integration with the OpenTable platform.
- Partner with the OpenTable product, cross-functional leadership, and external stakeholders (customers, prospects, partners) to independently identify and execute diner growth opportunities within your product area, focusing on data-driven insights.
- Lead cross-functional teams to structure and execute key analyses, including but not limited to conversion funnel optimisation, A/B testing strategy, and user segmentation, to develop actionable recommendations for your initiatives.
- Demonstrate deep expertise in building and evangelising compelling, data-driven business cases for projects within your contained product area.
- Bridge the gap between strategy and execution by driving product definition, prioritisation, execution, and evangelisation of strategic projects. Serve as the central coordinator and driver across multiple cross-functional teams to advance core booking platform initiatives.
- Masterful communicator who can credibly present operational plans and outcomes to peers and XFN stakeholders and articulate how your initiatives ladder up to the broader LoB strategy.
- Ensure the team and broader organisation stay up-to-date on diner and customer trends relevant to your strategic initiatives, articulate implications for the existing and future product roadmap, and influence stakeholders to make informed decisions.
Requirements
- Bachelor's degree
- 4+ years of experience in product management, strategy, or analytics in a technology company, with a solid background in product management.
- Experience working with and analysing data, and managing multiple projects.
- Experience working with product and engineering teams.
- Excellent communication skills.
- Business strategy or consulting experience is a plus.
- Experience working in product development teams.
Benefits
- Work from (almost) anywhere for up to 20 days per year
- Focus on mental health and well-being:
- Company-paid therapy sessions through SpringHealth
- Company-paid subscription to Headspace
- Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
- Paid parental leave
- Generous paid vacation + time off for your birthday
- Paid volunteer time
- Focus on your career growth:
- Development Dollars
- Leadership development
- Access to thousands of on-demand e-learnings
- Travel Discounts
- Employee Resource Groups
- 5 weeks paid vacation
- Private health & dental insurance
- Income protection and life assurance
- Employee Assistance Program - including 24/7 GP & free legal advice
- Pension plan contributions
- Discounted gym membership
- Bike2Work
- Season ticket loan
- Social events & Thursday happy hours
- Free lunch 2 days per week
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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