Lead the TCR Engineering team to manage engineering design and operational support of global TCR ground resources for Eutelsat Group’s GEO and LEO satellite fleets
Lead team delivery of engineering designs to maintain highest operational availability
Monitor and resolve operational issues related to TCR ground equipment and supervision/control systems as part of escalation framework
Perform technical specification, validation and operational implementation of new ground segment TCR equipment and software applications
Manage service operations for a global network of TCR earth station sites and act as technical interface with contractors and technology partners
Coordinate engineering support activities of the TCR field support team at worldwide sites
Define functional and operational upgrades, analyze alternatives, prepare technical specifications, and monitor development programs
Select new TCR station baseband equipment and remote management software versions and supervise installation and technical acceptance
Coordinate TCR network maintenance activities from external suppliers and write TCR network operating procedures
Organize and supervise operational support by site personnel, including oversight of preventive and corrective maintenance
Evaluate equipment performance trends and reliability against SLA targets
Coordinate with Quality and Safety managers regarding definition, monitoring, and control of processes
Provide TCR Ground Operations on-call escalated support as required (approx. 1 week out of 4)
Requirements
Strong experience in engineering, maintenance and 24/7 operation of TCR ground systems for satellite control
Proven experience in engineering team leadership
Experience in satellite command and control baseband equipment, signal processing and remote control
Availability and flexibility for operational needs, including occasional multi-day travel to TCR Ground Earth Station sites worldwide and equipment vendor facilities
Willingness to perform on-call escalated support (approximately 1 week out of 4)
Experience managing service operations for global networks and interfacing with contractors and technology partners
Experience in technical specification, validation and operational implementation of ground segment equipment and software
Experience supervising installations, technical acceptance, and coordinating maintenance from external suppliers
Experience coordinating engineering support activities of field support teams and writing network operating procedures
Experience evaluating equipment performance trends and monitoring SLAs
Ability to coordinate with Quality and Safety managers and control related processes
Line management experience for distributed/global teams
Budget forecasting and financial oversight experience
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