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Customer Success Manager managing strategic client relationships for Octadesk's SaaS platform. Focusing on client satisfaction and upselling opportunities while collaborating with internal teams.
About the role
- Lead the execution of life sciences partnerships, working closely with founders, medical, data, operations, marketing, and engineering teams. You will deliver projects and help develop the strategy of a quickly-growing business line at Osmind, spanning clinical research, trials recruitment, retrospective and prospective real-world evidence, and commercial development.
- Own account management of biopharmaceutical and medical device clients post-sales. Leverage your client-facing abilities to develop deep relationships, effectively project manage client projects, and identify and execute on cross-sell and upsell opportunities. Interface directly with top executives (including C-suite) at our various life sciences business partners.
- Lead program and project management of ongoing client projects. Utilize project management tools, processes, and practices to coordinate cross functionally and ensure all projects are delivered successfully and on time. Implement quality assurance practices to ensure quality outputs and client satisfaction.
- Play an instrumental role at our company through hands-on operations and execution on everything research related, including clinical trials, observational studies, and retrospective data analyses. This may include helping write protocols, submit IRB applications, write study SOPs, engaging and managing trial sites, contributing to manuscripts, etc.
- Take ownership of managing study budgets and decide resource allocation for life sciences projects.
- Play a critical role with top company leadership in shaping our research and life sciences strategy, as well as participating in our clinical AI initiatives to drive outsized value for our partners.
Requirements
- 3+ years within life sciences partnerships or projects
- Ability to be highly organized and track a large number of interdisciplinary moving pieces across projects and teams
- Strong sense of accountability with an ability to hit deadlines and drive teams and clients towards meeting goals
- Experience working directly with customers or partners from biopharmaceutical companies, or alternatively experience working within a biopharmaceutical company
- 2+ years of clinical research experience
- Direct hands-on familiarity with compliance and quality assurance requirements
- Experience helping write and implement clinical research SOPs, QMS, LMS, and related systems and procedures
- Experience with IRB submissions and writing / editing / reading protocols
- Experience interfacing directly with clinicians
- Deep understanding of the nuts and bolts of clinical research, spanning participant identification, recruitment, data capture, study setup, study closeout
- Fluency in drug development and scientific concepts, across translational stage through commercialization.
- Hustle and grit: this is one of Osmind’s core values. You’ll demonstrate willingness to roll up your sleeves and spend hours figuring out the answer to a tricky question or chasing down the right stakeholders to speak to
- Team above self: this is one of Osmind’s core values. Our Biosciences team is a small and nimble team; we don’t believe in the thinking “this isn’t in my job description”
- Authorized to work in the United States (Osmind does not sponsor immigration)
Benefits
- Healthcare
- Dental
- Vision
- Generous family leave
- FSA/DCFSA
- Mental health benefits
- 401(k) plan
- Flexible paid time off
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