Customer Support Analyst managing non - solved client demands through final assistance processes at Flash. Engaging proactively with internal departments for improvements while ensuring customer satisfaction.
About the role
- Develop and update training materials to support the education and development of CSS colleagues
- Collaborate with other departments to support change initiatives, process improvements, and system rollouts
- Facilitate and lead key training activities, including selecting delivery models and engaging stakeholders for effective training implementation
- Deliver training sessions to CSS team members, ensuring clear communication and knowledge transfer
- Support the manager in team meetings by sharing ideas, knowledge, and solutions while fostering strong working relationships
- Proactively seek opportunities to enhance personal knowledge and improve the quality of services provided
Requirements
- 5+ years of experience leading learning, development, and education initiatives
- Solid understanding of insurance industry concepts
- Bachelor’s degree (B.S. or B.A.) or equivalent experience
- Proficient in Microsoft Office applications, including Word, Excel, and PowerPoint
- Demonstrated ability to work effectively within a high-performance team
- Strong attention to detail and successful management of workload, meeting client and stakeholder expectations
- Excellent written and verbal communication skills, consistently promoting and enhancing the Guy Carpenter brand
- Ability to make sound independent judgments, challenge appropriately with facts, and escalate issues to management when necessary
Benefits
- health and welfare benefits
- tuition assistance
- 401K savings and other retirement programs
- employee assistance programs
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