About the role

  • Partner with Sales Operations to identify and implement strategic process and system improvements, enhancing customer experience and sales efficiency.
  • Lead the design and development of IT solutions for Sales restructuring initiatives, aligning with business objectives and ensuring seamless integration.
  • Architect and drive the definition of complex business requirements, translating them into scalable M3 ERP configurations. Oversee comprehensive testing for robust end-to-end functionality.
  • Champion the optimization and strategic integration of CRM and CPQ platforms, defining roadmaps and ensuring architectural alignment.
  • Cultivate strong relationships with business stakeholders and influence strategic decisions and ensuring technology initiatives align with business goals.
  • Proactively engage stakeholders on all defined projects, facilitating effective communication and resolving issues.
  • Manage strategic partnerships with third-party vendors (e.g., Customer Portal, MS Dynamics, Salesforce, CPQ, EDI VANs, Esker) and ensuring solutions meet strategic objectives.
  • Coordinate the resolution of complex EDI and Esker issues across teams and external partners, minimizing disruption and ensuring timely resolution.
  • Spearhead continuous improvement initiatives across the sales landscape, embracing Lean/Kaizen principles to identify process enhancements.
  • Serve as the primary IT participant in Sales/Customer Service Kaizen events, leveraging deep process and system understanding to identify improvements and design optimized solutions.
  • Drive the strategic planning, implementation, and optimization of EDI solutions to ensure a seamless data exchange.
  • Lead complex problem-solving and root cause analysis for critical sales system issues, maximizing uptime and minimizing disruption.
  • Develop and implement robust documentation for system architecture, configurations, and processes to ensure knowledge transfer and sustainability.
  • Lead the planning, execution, and oversight of new system implementations and data migration activities.

Requirements

  • 8+ years progressive IT systems analysis experience, with 5+ years dedicated to ERP (preferably Infor M3) and Sales/Customer Service functions.
  • Extensive hands-on experience with CRM (e.g., Salesforce, MS Dynamics) and CPQ (e.g., Oracle CPQ, Salesforce CPQ) platforms and strategic integration.
  • Proven experience leading EDI implementations, including trading partner setup and implementation.
  • Experience collaborating with executive leadership on strategic initiatives like organizational change and sales process re-engineering.
  • Experience with M&A activities, particularly in system integration and data migration.
  • Proficient in Microsoft Office applications.
  • Exceptional analytical and problem-solving skills, with a proven ability to diagnose complex issues and implement robust solutions.
  • Demonstrated expertise in leading the entire business analysis lifecycle (requirements, design, testing, deployment).
  • Strong business acumen, translating technical concepts into business value and aligning IT solutions with strategic objectives.
  • In-depth understanding of Lean/Kaizen principles and methodologies, with demonstrated experience leading or contributing to Kaizen events for sales/customer service improvements.
  • Strong stakeholder management and communication skills, aligning diverse groups and driving consensus.
  • Proven ability to translate business objectives into technical requirements and oversee IT solution development/implementation.
  • Exceptional coordination and program management skills for complex, cross-departmental projects.

Benefits

  • Competitive salary and performance incentives
  • Health, dental, and vision insurance
  • 401(k) with company match
  • Paid time off and holidays
  • Training and career development opportunities

Job title

Senior IT Systems Analyst

Job type

Experience level

Senior

Salary

$110,000 - $130,000 per year

Degree requirement

Bachelor's Degree

Tech skills

Location requirements

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