DS
DS SmithSustainability Manager
Sustainability Manager shaping sustainability strategy and engaging customers in North EMEA for DS Smith. Requires strong communication, sustainability experience, and collaboration with cross - functional teams.
About the role
- Create a location strategy for Support taking into consideration the need for 24/7 support that follows the sun.
- Drive an automation first, shift left mentality working across all IT teams.
- Align with the ITSM and ServiceNow teams to ensure standard ways of working and driving investment from the tool.
- Utilise Knowledge Management to drive forth automation.
- Manage and develop the local IT support teams, ensuring that all employees are trained and upskilled to deliver a professional IT support service to our internal users and adhere to ITIL standards where applicable.
- Manage all local IT support operations to ensure that SLAs are met and that our internal users are provided with an exceptional user experience.
- Collaborate with global IT support teams to ensure global IT policies and standards are consistently implemented and measured.
- Collaborate with other IT teams to manage the delivery of IT projects, including new infrastructure, software and hardware.
- Deliver weekly and monthly metrics on support operations and incidents, including analysis of trends to identify opportunities for continuous improvement.
- Ensure that all IT assets in the local offices are managed and maintained to a high standard.
- Proactively manage relationships with suppliers and partners ensuring service level agreements and contracts are maintained and renewed as required.
- Provide regular progress reports to senior management and stakeholders.
- Ensure compliance with all relevant regulations and legislation related to workplace services, health and safety, and environmental management.
- Collaborate with other senior leaders and stakeholders to build a strong culture of innovation, continuous improvement, and learning across the organization.
Requirements
- Significant experience within a business services environment and ideally video games development and/or working in a highly technical development environment.
- Excellent leadership and management skills, with experience leading and developing teams of professionals.
- Strong knowledge of first- and second-line support operations.
- Strong knowledge of ServiceNow and industry trends.
- Excellent relationship building skills.
- Ability to work in a matrix management environment.
- Excellent communication and interpersonal skills, with the ability to work effectively with a diverse range of stakeholders.
- Strong analytical and problem-solving skills, with the ability to make data-driven decisions and manage complex projects.
- Ability to manage budgets and financial resources effectively, identifying opportunities for cost savings and efficiencies.
- Strong customer service orientation, with a focus on delivering high-quality services to employees and stakeholders.
Benefits
- At KWS, we value and encourage diversity in all its forms.
- We foster an inclusive environment and give special priority to the inclusion of people with disabilities, convinced that diversity enriches and strengthens us as a team.
- This is why a valid disability certificate will be highly valued.
- En KWS, valoramos y fomentamos la diversidad en todas sus formas. Promovemos un entorno inclusivo y damos especial prioridad a la incorporación de personas con discapacidad, convencidos de que la diversidad nos enriquece y fortalece como equipo. Es por esto por lo que se valorará positivamente tener un certificado de discapacidad en vigor.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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