Hybrid Senior IT Operations Manager

at MetroStar

• Job title: Senior IT Operations Manager
• Job type: Full Time
• Experience level: Senior
• Salary: $176,000 - $190,000 per year
• Degree requirement: Bachelor's Degree
• Tech skills: Cloud
• Location requirements: Hybrid, Quantico, United States

About the role

• Sr. IT Operations Manager managing daily IT production operations ensuring system stability in DoD logistics. Leading operational processes and collaborating with cross-functional teams in a fast-paced environment.

Responsibilities

• Oversee daily IT production operations, ensuring high availability and performance of critical systems and services.
• Manage and monitor IT infrastructure, networks, and applications within a Network Operations Center (NOC) or IT Operations Center.
• Respond to incidents, identify root causes, and implement solutions to minimize downtime and impact on business operations.
• Lead and mentor a team of IT operations staff, providing guidance and support to enhance team performance.
• Develop and maintain standard operating procedures (SOPs) and incident management processes to improve operational efficiency.
• Collaborate with other IT teams, including engineering and security, to resolve technical issues and implement changes.
• Monitor system alerts, logs, and metrics to proactively identify and address potential issues.
• Prepare and present operational performance reports and metrics to leadership.
• Manage change management and maintenance schedules to minimize disruption to IT services.
• Ensure compliance with organizational policies, procedures, and industry best practices.

Requirements

• Active DoD Secret security clearance
• Bachelor’s Degree in Information Systems or Business Operations, or equivalent experience.
• You currently hold the ITIL4 Practice Manager: Plan, Implement, and Control Certification.
• 5+ years managing daily IT production operations ensuring system achieves established performance objectives.
• 7+ years’ experience working in a network operations or IT operations center.
• 5+ years’ experience implementing IT operations concepts, practices, and procedures.
• Strong understanding of IT infrastructure, including servers, networks, virtualization, and cloud environments.
• Excellent communication and collaboration skills.
• Strong analytical and problem-solving skills.
• Ability to work independently and take ownership of projects.
• Ability to easily communicate recommendations and issues to high-level General Officers/executives to influence decisions that support the organization's overall strategic plan
• Proven experience managing and troubleshooting IT systems, networks, and applications.

Benefits

• Health, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off (PTO) and holidays
• Parental Leave and dependent care
• Flexible work arrangements
• Professional development opportunities
• Employee assistance and wellness programs