International Operations Specialist responsible for 24/7 medical and security assistance. Managing cases, coordinating support solutions, and ensuring client satisfaction in a multicultural team.
About the role
- Sr. IT Operations Manager managing daily IT production operations ensuring system stability in DoD logistics. Leading operational processes and collaborating with cross-functional teams in a fast-paced environment.
Responsibilities
- Oversee daily IT production operations, ensuring high availability and performance of critical systems and services.
- Manage and monitor IT infrastructure, networks, and applications within a Network Operations Center (NOC) or IT Operations Center.
- Respond to incidents, identify root causes, and implement solutions to minimize downtime and impact on business operations.
- Lead and mentor a team of IT operations staff, providing guidance and support to enhance team performance.
- Develop and maintain standard operating procedures (SOPs) and incident management processes to improve operational efficiency.
- Collaborate with other IT teams, including engineering and security, to resolve technical issues and implement changes.
- Monitor system alerts, logs, and metrics to proactively identify and address potential issues.
- Prepare and present operational performance reports and metrics to leadership.
- Manage change management and maintenance schedules to minimize disruption to IT services.
- Ensure compliance with organizational policies, procedures, and industry best practices.
Requirements
- Active DoD Secret security clearance
- Bachelor’s Degree in Information Systems or Business Operations, or equivalent experience.
- You currently hold the ITIL4 Practice Manager: Plan, Implement, and Control Certification.
- 5+ years managing daily IT production operations ensuring system achieves established performance objectives.
- 7+ years’ experience working in a network operations or IT operations center.
- 5+ years’ experience implementing IT operations concepts, practices, and procedures.
- Strong understanding of IT infrastructure, including servers, networks, virtualization, and cloud environments.
- Excellent communication and collaboration skills.
- Strong analytical and problem-solving skills.
- Ability to work independently and take ownership of projects.
- Ability to easily communicate recommendations and issues to high-level General Officers/executives to influence decisions that support the organization's overall strategic plan
- Proven experience managing and troubleshooting IT systems, networks, and applications.
Benefits
- Health, dental, and vision insurance
- 401(k) retirement plan with company match
- Paid time off (PTO) and holidays
- Parental Leave and dependent care
- Flexible work arrangements
- Professional development opportunities
- Employee assistance and wellness programs
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