About the role

  • Provide technical support to operations by monitoring the environment, performing troubleshooting and resolving second- or third-level anomalies to ensure continuity of services.
  • Track and resolve incident tickets, recording actions to keep documentation up to date.
  • Monitor team metrics and indicators, generating reports to support decision-making.
  • Execute and enhance area processes, documenting procedures and implementing improvements to optimize operations.
  • Participate in the implementation of new solutions, overseeing configurations and documentation to ensure requirements are met and solutions remain available.
  • Monitor and document Disaster Recovery Plan (DRP) and Change Management processes.
  • Use monitoring tools to manage active systems and keep the environment operational.
  • Administer Azure Cloud infrastructure, FinOps, and the Microsoft 365 Admin Center.
  • Collaborate with other teams and engage service providers when necessary to ensure a smooth support flow.

Requirements

  • Bachelor's degree in Information Technology, Computer Engineering, Computer Science, Information Systems, or related fields.
  • Experience with hybrid infrastructure (Azure Cloud and on-premises).
  • Experience with the Microsoft 365 Admin Center.
  • Experience with advanced information security solutions, vulnerability management, and Microsoft Intune.
  • Experience with monitoring tools such as Zabbix and Jira for project management.
  • Intermediate English.
  • ITIL certification.
  • ISO 27001 certification is a plus.

Benefits

  • Childcare assistance.
  • Gympass.
  • Health insurance.
  • Dental plan.
  • PPR (performance-based bonus).
  • Life insurance.
  • Meal allowance.
  • Transportation allowance.

Job title

Senior Infrastructure Analyst

Job type

Experience level

Senior

Salary

Not specified

Degree requirement

Bachelor's Degree

Tech skills

Location requirements

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