Provide technical support to operations by monitoring the environment, performing troubleshooting and resolving second- or third-level anomalies to ensure continuity of services.
Track and resolve incident tickets, recording actions to keep documentation up to date.
Monitor team metrics and indicators, generating reports to support decision-making.
Execute and enhance area processes, documenting procedures and implementing improvements to optimize operations.
Participate in the implementation of new solutions, overseeing configurations and documentation to ensure requirements are met and solutions remain available.
Monitor and document Disaster Recovery Plan (DRP) and Change Management processes.
Use monitoring tools to manage active systems and keep the environment operational.
Administer Azure Cloud infrastructure, FinOps, and the Microsoft 365 Admin Center.
Collaborate with other teams and engage service providers when necessary to ensure a smooth support flow.
Requirements
Bachelor's degree in Information Technology, Computer Engineering, Computer Science, Information Systems, or related fields.
Experience with hybrid infrastructure (Azure Cloud and on-premises).
Experience with the Microsoft 365 Admin Center.
Experience with advanced information security solutions, vulnerability management, and Microsoft Intune.
Experience with monitoring tools such as Zabbix and Jira for project management.
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