IT Specialist for system integration at VRG GmbH maintaining infrastructure and providing client support. Collaborating on projects with a focus on reliability and service quality in a hybrid setting.
About the role
- Senior Information Systems Engineer maintaining Workspace ONE applications and managing digital employee experiences. Collaborating with IT teams to enhance service quality and user satisfaction.
Responsibilities
- Work with a team of global IT administrators to maintain the corporate instance of Workspace ONE Suite of applications including: Workspace ONE Unified Endpoint Management (UEM) platform, Workspace ONE Experience Management, Omnissa Freestyle Orchestrator, Omnissa Intelligence, Workspace ONE Tunnel.
- Work with Dell / Google / Apple Engineering when facing issues that need escalation.
- Test new Dell / Apple systems for Omnissa colleagues and create hardware standards for recommended use.
- Work with other Windows / Macintosh / Linux / iOS / Android administrators to create new workflows, experiences and deliver quality services to our colleagues.
- Create and build application packages for Workspace ONE UEM. Add, remove, and modify applications, profiles, scripts and systematic configurations.
- Use Apple Business Manager to add new volume purchase program (VPP) applications and move around Macs for Device Enrollment Program (DEP).
- Assist with the day-to-day activities around application onboarding to Workspace ONE, Windows / macOS Device Administration using Unified Endpoint Management Tool, and Application deployment and Administration.
- Provide regular feedback about the product to improve the products sold and used by Omnissa.
- Use Workspace ONE Experience Management to identify experience issues and create automations for pro-active resolution.
- Work on IT Operation escalations and attend the Escalation bridges to provide quick resolutions and work on the projects which improve the user experience.
- Dive deep to understand all layers of the services technology stack. Document the architecture, deployment, configuring and managing Workspace ONE UEM.
Requirements
- Bachelor’s degree computer science preferred, or equivalent combination of education and relevant professional experience.
- Showcasing your expertise in end-user computing technologies, such as Workspace ONE UEM and Dell / Mac Management as a service, would be a key success factor in your role.
- Initiating goals of the specialized issues in a brief period and work towards alleviating the recognized issues with a changeless fix.
- Collaborate with various Information Technology teams to improve the quality of the services and innovate the user experience.
- Create and maintain powershell and z shell scripts used for deployment.
- Coaching and supporting cross-functional teams in managing products implemented for Omnissa colleagues.
Benefits
- employee ownership
- health insurance
- 401k with matching contributions
- disability insurance
- paid-time off
- growth opportunities
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