Senior Information Systems Engineer maintaining Workspace ONE applications and managing digital employee experiences. Collaborating with IT teams to enhance service quality and user satisfaction.
Responsibilities
Work with a team of global IT administrators to maintain the corporate instance of Workspace ONE Suite of applications including: Workspace ONE Unified Endpoint Management (UEM) platform, Workspace ONE Experience Management, Omnissa Freestyle Orchestrator, Omnissa Intelligence, Workspace ONE Tunnel.
Work with Dell / Google / Apple Engineering when facing issues that need escalation.
Test new Dell / Apple systems for Omnissa colleagues and create hardware standards for recommended use.
Work with other Windows / Macintosh / Linux / iOS / Android administrators to create new workflows, experiences and deliver quality services to our colleagues.
Create and build application packages for Workspace ONE UEM. Add, remove, and modify applications, profiles, scripts and systematic configurations.
Use Apple Business Manager to add new volume purchase program (VPP) applications and move around Macs for Device Enrollment Program (DEP).
Assist with the day-to-day activities around application onboarding to Workspace ONE, Windows / macOS Device Administration using Unified Endpoint Management Tool, and Application deployment and Administration.
Provide regular feedback about the product to improve the products sold and used by Omnissa.
Use Workspace ONE Experience Management to identify experience issues and create automations for pro-active resolution.
Work on IT Operation escalations and attend the Escalation bridges to provide quick resolutions and work on the projects which improve the user experience.
Dive deep to understand all layers of the services technology stack. Document the architecture, deployment, configuring and managing Workspace ONE UEM.
Requirements
Bachelor’s degree computer science preferred, or equivalent combination of education and relevant professional experience.
Showcasing your expertise in end-user computing technologies, such as Workspace ONE UEM and Dell / Mac Management as a service, would be a key success factor in your role.
Initiating goals of the specialized issues in a brief period and work towards alleviating the recognized issues with a changeless fix.
Collaborate with various Information Technology teams to improve the quality of the services and innovate the user experience.
Create and maintain powershell and z shell scripts used for deployment.
Coaching and supporting cross-functional teams in managing products implemented for Omnissa colleagues.
Benefits
employee ownership
health insurance
401k with matching contributions
disability insurance
paid-time off
growth opportunities
Job title
Senior Information Systems Engineer, Mobile Device Management
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