Consultant for ERP system implementation at ACOM Sistemas in São Paulo, conducting requirement analysis and providing user training.
About the role
- Consultant supporting customers' post Go-Live journey with Workday applications through problem-solving and technical support. Delivering consulting services and feature adoption guidance in the Workday Success Plans team.
Responsibilities
- Conducting research to ensure understanding of customer questions and related Workday concepts.
- Delivering small scope consulting in response to customer requests; providing configuration guidance, demonstrations, considerations, tips & tricks.
- Troubleshooting product configuration to resolve or provide optimal product configuration to meet customer business requirements.
- Clearly and effectively communicating responses and value to customers.
- Creating and delivering customer presentations on how to use Workday features to achieve business goals (Accelerator Webinars).
- Providing one-on-one consulting guidance to accelerate customer feature adoption (Feature Accelerator).
- Reviewing customer tenants to identify adoption opportunities (Feature Adoption Tenant Reviews).
- Completing and maintaining product expertise and Workday Certification(s) along with familiarity with Workday roadmap.
- Keeping up to date with industry practices and the ability to engage with our customers on those topics.
- Helping drive the creation of new programs to drive customer feature adoption.
Requirements
- 5 -7+ years of experience in web development or related fields
- 2+ years of software consulting experience
- 3+ years of IT implementation experience
- Experience with Workday Extend development
- Extensive knowledge of web service technologies (REST, SOAP, JSON, XML) and authentication and authorization methods (OAuth, JWT, WS-Security, SAML, X.509, etc.)
- Familiarity with data formats (JSON, XML).
- A problem-solving mindset and a desire to engage with customers and grow professionally.
- Fluent in French, Spanish, Italian or German
Benefits
- Flexible work arrangements
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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