CO
CoreSiteIT Helpdesk Manager
Manager of IT Helpdesk overseeing Tier 1 helpdesk operations and driving customer satisfaction in digital infrastructure company.
About the role
- Lead the definition and delivery of technology strategy, working closely with senior stakeholders and the Architecture Lead
- Set and maintain architecture roadmaps, guardrails, and patterns ensuring alignment with business and technology goals
- Provide strategic oversight and governance for major transformation initiatives
- Mentor and develop a team of architects, fostering collaboration and continuous improvement
- Represent architecture in executive forums and influence senior decision-making
- Build and maintain relationships across business, engineering, and technology teams
- Stay ahead of emerging technologies and industry trends and bring innovative thinking
- Champion agile ways of working and support iterative delivery
Requirements
- Deep expertise in enterprise architecture frameworks (TOGAF, Zachman, etc.)
- Strategic experience with cloud platforms (GCP, AWS, Azure) and hybrid hosting
- Strong background in API design, microservices, and modular applications
- Experience with data strategies (ETL, modelling, governance)
- Knowledge of cybersecurity and technology sustainability
- Experience in digital transformation, payments, retail banking, and large-scale change
- Proven ability to set architectural vision and influence at senior levels
- Experience leading and mentoring architecture teams
- Excellent communication and storytelling skills for executive engagement
- Commitment to continuous learning and driving process improvements
Benefits
- Up to 15% pension contribution
- Annual bonus award (subject to Group performance)
- Share schemes, including free shares
- Flexible benefits to suit your lifestyle
- 30 days' holiday plus bank holidays
- Wellbeing initiatives
- Generous parental leave
- Flexible working options / Hybrid working
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Tech skills
Location requirements
PG
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