Tech Lead IA responsible for overseeing AI project life cycles and ensuring technical excellence. Join Tech Riders to support clients with their IT challenges in France.
About the role
- Providing expert technical support for network security products while resolving customer escalations. Involves troubleshooting and authoring technical knowledge articles.
Responsibilities
- Expert level technical support for network security product
- Handling customer technical escalations
- Troubleshooting, diagnosing and resolving technical customer issues
- Recreating, tracking, and verifying software defects in the field or under lab conditions reported by customers
- Authoring technical knowledge base articles for use by other technical support personnel and/or customers and partners
Requirements
- Advanced Networking Skills - Detailed understanding of the protocols surrounding IP service provider networks
- Strong network security skills required
- Networking skills should include: TCP/IP fundamentals, IP subnetting and supernetting, hierarchical routing principles, Routing protocol operation (BGP), Routing policies at BGP peering points, VPNs and the associated tunneling technologies (GRE/IP. L2TP, MPLS, etc.), Hands-on configuration and operational knowledge of Cisco and Juniper routers, Hands-on Understanding and knowledge of Netflow, SNMP
- Security skills – DDOS, IPS, IDS, Threat detection and mitigation
- Basic to Intermediate knowledge of Linux
- Basic to Intermediate knowledge of database - postgres, sqlite
- Good to have: Scripting - shell and/or high-level languages (Python, Perl, Php)
Benefits
- Added opportunities for training, development, and continuing education
- Innovative technologies and resources to build a successful career
- Support-minded culture that celebrates uniqueness
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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