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HealthfirstDirector, Performance Improvement
Director of Performance Improvement responsible for PI initiatives and team leadership at Healthfirst. Collaborating with operations to enhance business processes and productivity measures.
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Hybrid Senior Director, Patient Service Center Innovation – Implementation
Posted last week
About the role
- Guide a team passionate about refining, enhancing, and expanding Johnson & Johnson Innovative Medicine’s HUB (Patient Service Center - PSC) and Noncommercial Pharmacy (Access Therapy Center – ATC) capabilities.
- Lead continued optimization of the patient and customers experiences delivered through the PSC/ATC model, for the Immunology and Oncology portfolios.
- Drive the design, build and implementation of new product launches, indication expansions, and customer experience innovations across all access and fulfillment programs.
- Integrate with therapeutic area and Patient Experience Leadership Teams to design optimized end-to-end patient journeys and prioritization of projects that support overall business priorities.
- Collaborate with PSC/ATC leadership to ensure program design is delivered with awareness and inclusion of operational considerations and needs.
- Innovate across technology platforms (AI, CRM, Pharmacy Software, Telephony, etc) to enhance experience and efficiency in overall Cx Delivery Models.
Requirements
- Bachelor’s degree
- A minimum of 10 years of relevant healthcare business experience is required with a strong knowledge of the healthcare ecosystem (e.g., payers, providers, patients, pharmacies, infusion providers, etc)
- Understanding of Hub and pharmacy operations (structures, processes, technology, compliance, etc) highly desired
- Strong strategy, innovation, analytical skills with excellent overall business acumen and ability to manage multiple priorities.
- Experience in developing, maintaining, and influencing strategic business relationships with internal and external suppliers and customers.
- Excellent leadership skills with the ability to work effectively in an unstructured environment and ability to manage project teams with or without direct reports.
- Excellent verbal and written communication skills and ability to present to all levels of leadership.
- Dedication to diversity and inclusion to champion best thinking across the team.
Benefits
- Health insurance
- 401(k) matching
- Flexible working hours
- Paid time off
- Professional development opportunities
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