Hybrid Senior Director, Head of Digital – Service Management

Posted 2 months ago

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About the role

  • Head of Digital – Global Service Management at Equinix, leading digital platforms for service management. Focused on operational excellence, innovation, and infrastructure resilience.

Responsibilities

  • Define and execute digital product strategy for Service Management
  • Own the full product lifecycle for digital solutions enabling service management
  • Build and lead a team of product managers and technical delivery partners
  • Collaborate with stakeholders to improve operational efficiency and modernize systems

Requirements

  • 15+ years of experience in software engineering or product management leadership
  • Deep understanding of global infrastructure operations, ideally in data center environments
  • Proven experience delivering digital solutions for mission-critical environments with high uptime, security, and compliance demands
  • Familiarity with software engineering, Digital Twin, ServiceNow, Incident, Change & Problem Management applications

Benefits

  • Employee Assistance Program
  • Health insurance coverage
  • Life and disability insurance
  • Retirement planning options (401(k) and similar)
  • Paid Time Off (PTO) and paid holidays
  • Vacation and personal time off
  • Various development programs

Job title

Senior Director, Head of Digital – Service Management

Job type

Experience level

Senior

Salary

$200,000 - $360,000 per year

Degree requirement

Bachelor's Degree

Tech skills

Location requirements

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