HE
HealthfirstDirector, Performance Improvement
Director of Performance Improvement responsible for PI initiatives and team leadership at Healthfirst. Collaborating with operations to enhance business processes and productivity measures.
About the role
- Oversee the planning, execution, and governance of key IT programs
- Ensure all initiatives within the portfolio are aligned with strategic goals
- Define and lead routines for demand intake, prioritization, value creation, and resource allocation for IT-driven business enablers
- Act as a thought partner to the CIO, bridging strategy and execution
- Shape enterprise IT transformation priorities, ensuring they directly enable business outcomes and scalable growth
- Manage the IT project portfolio using a structured prioritization framework to ensure resources, timelines, and budgets are optimized
- Balance strategic importance with operational execution across the portfolio
- Collaborate with cross-functional teams to build strategic roadmaps for IT
- Guide large-scale IT/business-led projects and programs from initiation through execution
- Implement and refine governance models, planning processes, and demand management practices
- Ensure consistent adoption of methodologies like Agile and SAFe to optimize delivery speed and effectiveness
- Develop mitigation strategies to ensure successful program execution
Requirements
- 10 years of experience in IT/technology with large program and project delivery and management (ERP, Business Process/Data/Application focused)
- 5+ years serving in IT or Transformation leadership teams, shaping strategy, driving organizational change, and influencing executive decision-making
- Experience in a Digital IT consultancy role and/or managing large transformations with a focus on core business processes
- Proven track record of delivering high-impact transformation projects within enterprise environments
- Hands-on experience with SAP/Oracle (ERP type platforms), Salesforce, and/or large leading applications
- Expert on Agile manifesto and SAFe methodologies
- Proficient with tools such as JIRA, Azure DevOps, Confluence, Monday and Microsoft Project
- Bachelor's degree in a relevant field (Business, IT, etc.). MBA or equivalent experience preferred
- Accreditation with PMI and PRINCE2
Benefits
- Hybrid Work schedule
- Team member appreciation events and recognition programs
- Volunteer opportunities
- Monthly IT stipend
- Casual dress code
- On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses
- Health insurance
- 401(k) with match
- Employee assistance programs
- Paid time off
- Paid sick time off
- Paid holidays
- Paid parental leave
- Professional development opportunities
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