Apply programming knowledge to convert project specifications into logical coding steps and design, develop, and implement applications and integration projects
Maintain and enhance Call Center systems, including CRM platforms (PeopleSoft, Salesforce), CCaaS (Five9), APIs, and related tools
Evaluate system performance, ensure integrity, and recommend improvements or enhancements
Maintain Call Center support tools and identify opportunities for workflow automation and optimization
Develop project documentation, implementation plans, goals, milestones, and timelines
Oversee disaster recovery planning and execution to maintain 99% uptime for on-site and remote teams
Manage budgets for training, system maintenance, upgrades, new technologies, and professional services
Collaborate with vendors and outsourced partners to optimize system configurations and evaluate new technologies
Guide the direction of Canon Information Technology Services, Inc. tools (CRM, CCaaS, etc.) in coordination with vendors and internal developers
Lead special customer-focused projects as assigned and mentor, coach, and cross-train team members
Research and recommend emerging technologies that align with business needs and support strategic initiatives
Requirements
Bachelor’s degree in Engineering, Computer Science, or related field (Master’s a plus)
2–4 years of experience with .NET, HTML5, CSS3, and CRM development
Hands-on PeopleSoft or Salesforce development experience strongly preferred
Experience with Oracle or SQL Server databases
Strong problem-solving skills and ability to adapt in a fast-paced environment
Clear, collaborative communication and documentation skills
Benefits
Flexibility & Work-Life Balance – Enjoy a hybrid work style in Chesapeake, VA
Comprehensive Benefits – Medical, vision, dental, life insurance, and disability
Generous Time Off – Paid personal, vacation, and sick leave, plus company-paid holidays
Financial Well-Being – 401(k) with company match and tuition reimbursement
Perks & Discounts – Employee assistance program and exclusive company discounts
Career Growth & Development – Opportunities for professional growth, continuous learning, and cross-functional collaboration
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