CR
credsystemIT Governance Specialist
Governance Specialist leading IT budget management and optimization projects at Credsystem. Overseeing compliance, risk management, and strategic decision - making with advanced dashboards.
About the role
- Manage complex create/update/merge workflows for customer master data within the MDM ecosystem (Informatica IDQ & MDM)
- Identify inefficiencies in customer data processes and recommend improvements to streamline workflows
- Ensure account hierarchy structures remain accurate and support business reporting needs
- Support and improve enrichment processes for key attributes such as industry, geography, and customer size
- Develop, monitor, and refine data quality rules and thresholds, ensuring alignment with business requirements
- Perform in-depth data profiling and match & merge validations to maintain a single source of truth
- Conduct root-cause analysis for recurring issues and work with IT or process owners to implement permanent fixes
- Share best practices with other team members and provide guidance on data analysis techniques
- Partner with IT and business teams to improve automation for customer onboarding, updates, and hierarchy management
- Monitor data synchronization across enterprise systems and flag misalignments for resolution
- Document process improvements and collaborate on UAT for system changes impacting customer data
- Participate in data governance forums, contribute to policies and best practices
- Act as a point of contact for customer data-related inquiries and escalations
- Build and maintain reports or dashboards that track data quality KPIs
- Provide actionable insights and recommend process improvements based on trend analysis
Requirements
- Bachelor’s degree in computer science, Information Systems, Data Science, or a related field
- 4–6 years of experience in Data Governance, MDM, or Data Quality roles
- Strong SQL skills for data profiling, complex querying, and automating data quality checks
- Experience improving data workflows and processes to reduce manual effort and improve data quality
- Familiarity with customer hierarchy management and CRM/ERP integrations
- Strong analytical skills and ability to perform detailed data profiling
- Effective communicator with the ability to collaborate across teams and explain data issues in business terms
- Experience mentoring peers or junior colleagues in data management practices
- Knowledge of data visualization tools (Power BI, Tableau) for KPI reporting is a plus.
Benefits
- Gratuity
- Medical and accidental insurance
- Very attractive leave entitlement
- Emergency leave days
- Childcare support
- Maternity, paternity and adoption leaves
- Education assistance program
- Home office set up support (for hybrid roles)
- Well-being support
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
LG
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