Program Manager overseeing project scope, plans, and schedules for moderately complex programs at IQVIA. Ensuring program success through effective stakeholder management and risk monitoring.
About the role
- Senior Client Experience Program Manager leading NPS program for client experience improvements. Collaborating with teams to enhance client satisfaction and drive measurable improvements.
Responsibilities
- lead and manage the Net Promoter Score (NPS) program
- drive client experience improvements
- ensure client voices are heard and feedback shapes the roadmap
- manage end-to-end NPS program including data collection and analysis
- translate data insights into strategies and programs
- collaborate with cross-functional teams to implement programs
- proactively identify and solve complex client experience problems
- enhance overall client experience
- communicate NPS results and insights to stakeholders
- develop and manage the budget for the NPS program
Requirements
- minimum of 7 years of experience in program management, client experience, or a related field, preferably within the financial services industry
- minimum of a Bachelor's Degree in Business, Marketing, or related field
- proven experience managing and administering NPS programs
- experience with NPS vendors such as Medallia, CustomerGauge, or similar platforms
- possess strong analytical and data interpretation skills
- possess excellent communication, interpersonal, and presentation skills
- ability to work independently and as part of a team
- experience with CRM systems and survey tools
- preferably has a certification in Program Management (PMP, PgMP, CAPM)
- possess strong project management skills
Benefits
- health, dental, vision, and disability coverage on day one
- 401(k) plan with employer match
- paid parental leave
- pet benefits including pawternity leave and pet insurance
- student loan repayment and more
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
SOE Compliance Program Manager serving AG Consulting Partners responsible for compliance and governance workflows with cross - functional team coordination.
SAP - Program Manager overseeing project management processes for high complexity programs at Westinghouse. Ensuring timely project delivery within scope and budget with strategic directions.
Program Manager leading Infrastructure Planning and Studies initiatives at Peel Region. Supervise project teams while managing water resources and infrastructure improvements under a contract role.
Onboarding Program Manager overseeing comprehensive onboarding processes for new team members at Figure8. Designing, executing, and improving onboarding programs aligned with the company's mission and values.
Inside Sales Manager overseeing strategic direction and sales objectives for team at Arrow Electronics. Responsible for recruiting, managing opportunities, customer service excellence, and team performance.
Program Analyst at DRS Pivotal Power developing plans, schedules, and budgets for defense technology programs. Collaborating across teams to align deliverables with contractual requirements.
Program Manager managing cross - functional programs across PG&E. Leading operational improvements and enhancing reporting structures while supporting ethical and compliance initiatives.
Manager, Program Management focused on Seller Advocacy for Walmart Marketplace. Responsible for monitoring seller feedback, tracking issues, and building stakeholder relationships.
Nuclear Command, Control, and Communications Program Analyst conducting research and strategies for NC3 portfolio. Collaborating on defense mission projects to enhance nuclear deterrence capabilities.