PU
PureSpectrumProgram Manager, API Integrations
Manager, API Integrations leading client connections to PureSpectrum's MarTech ecosystems. Overseeing integration processes while ensuring successful client onboarding in a hybrid role.
About the role
- lead and manage the Net Promoter Score (NPS) program
- drive client experience improvements
- ensure client voices are heard and feedback shapes the roadmap
- manage end-to-end NPS program including data collection and analysis
- translate data insights into strategies and programs
- collaborate with cross-functional teams to implement programs
- proactively identify and solve complex client experience problems
- enhance overall client experience
- communicate NPS results and insights to stakeholders
- develop and manage the budget for the NPS program
Requirements
- minimum of 7 years of experience in program management, client experience, or a related field, preferably within the financial services industry
- minimum of a Bachelor's Degree in Business, Marketing, or related field
- proven experience managing and administering NPS programs
- experience with NPS vendors such as Medallia, CustomerGauge, or similar platforms
- possess strong analytical and data interpretation skills
- possess excellent communication, interpersonal, and presentation skills
- ability to work independently and as part of a team
- experience with CRM systems and survey tools
- preferably has a certification in Program Management (PMP, PgMP, CAPM)
- possess strong project management skills
Benefits
- health, dental, vision, and disability coverage on day one
- 401(k) plan with employer match
- paid parental leave
- pet benefits including pawternity leave and pet insurance
- student loan repayment and more
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
ZE
Sales Onboarding Program Manager at Zenity, designing and improving onboarding experiences for sales teams. Collaborating across functions to enhance training effectiveness and support company growth.
Operational Capability Programme Manager driving organizational capability for Sizewell C nuclear project. Leading integration, communication, and operational readiness for this significant energy initiative in the UK.
Project Manager coordinating initiatives within Glovo's Global Finance Department. Ensuring successful project delivery and alignment with Finance objectives in a hybrid work environment.
Project Manager coordinating initiatives within Global Finance Department of a fast - growing app. Combining project management and business analysis, ensuring successful project delivery.
NE
Newton EuropeLearning Programme Manager
Learning Programme Manager responsible for end - to - end implementation of learning programmes at Newton. Engaging stakeholders and leveraging technology to maximize efficiency and impact.
NU
Navy Federal Credit UnionProgram Manager II – Internal Talent Assessments
Program Manager II handling assessment processes for Navy Federal’s senior leadership. Utilizing data - driven tools for internal selection and development with project coordination and management responsibilities.
CS
Center for Health Care StrategiesPublic Relations Program Manager
Public Relations Manager at Nemours Children’s Health, leading strategic communications across Delaware Valley. Focused on enhancing reputation and driving thought leadership through compelling storytelling.
FC
Ford Motor CompanyProgram Manager
Program Manager at Ford Integrated Services leading complex initiatives and optimizing processes for global programs. Collaborating across teams to enhance operational efficiency in a dynamic environment.
SM
St. Mark MinistriesProgram Director, Theological Ethics
Program Director managing the ELCA's social teaching and theological ethics initiatives. Working collaboratively within the churchwide organization to address social issues and foster moral discernment.