Senior Project Manager overseeing successful delivery of complex client - facing projects focused on Generative AI initiatives. Leading multidisciplinary teams and managing stakeholder relationships in project management.
About the role
- Senior Client Experience Program Manager leading NPS program for client experience improvements. Collaborating with teams to enhance client satisfaction and drive measurable improvements.
Responsibilities
- lead and manage the Net Promoter Score (NPS) program
- drive client experience improvements
- ensure client voices are heard and feedback shapes the roadmap
- manage end-to-end NPS program including data collection and analysis
- translate data insights into strategies and programs
- collaborate with cross-functional teams to implement programs
- proactively identify and solve complex client experience problems
- enhance overall client experience
- communicate NPS results and insights to stakeholders
- develop and manage the budget for the NPS program
Requirements
- minimum of 7 years of experience in program management, client experience, or a related field, preferably within the financial services industry
- minimum of a Bachelor's Degree in Business, Marketing, or related field
- proven experience managing and administering NPS programs
- experience with NPS vendors such as Medallia, CustomerGauge, or similar platforms
- possess strong analytical and data interpretation skills
- possess excellent communication, interpersonal, and presentation skills
- ability to work independently and as part of a team
- experience with CRM systems and survey tools
- preferably has a certification in Program Management (PMP, PgMP, CAPM)
- possess strong project management skills
Benefits
- health, dental, vision, and disability coverage on day one
- 401(k) plan with employer match
- paid parental leave
- pet benefits including pawternity leave and pet insurance
- student loan repayment and more
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Program Manager for the Asset Knowledge Management Front Door Program in Electric Engineering. Implementing process improvements and managing projects in a hybrid work setting.
WW Instant On RTM Sales Program Manager at HPE engaging with regional RTM teams and managing sales programs. Focusing on increasing revenue and market share in SMB space through strategic execution and analysis.
Intern supporting Advanced Technology Programs at Raytheon. Collaborating with teams on R&D programs and business opportunities.
Lead, Program Manager directing advanced booster programs for missile propulsion technology at L3Harris. Handling customer relations and ensuring program objectives are met.
Senior Manager of Technical Program Management at Capital One driving complex programs in cloud operations resilience. Collaborating with cross - functional teams to deliver technological solutions with an innovative approach.
Program Manager driving strategic initiatives for Bosta's Expansion Department while optimizing logistics operations. Ensuring alignment with IPO roadmap and managing high - value programs.
Program Manager driving compliance technology solutions for Fidelity's Corporate Services Technology. Analyze business needs, collaborate with teams, and ensure solutions meet requirements.
Senior Program Manager overseeing ambulatory CDI initiatives for BILH, leading program implementation and performance outcomes. Collaborating with cross - functional teams across multiple regions.
Utility Engagement Program Manager coordinating utility activities for data center development across QTS’s North American footprint. Engaging with power utilities to evaluate and secure capacity for new sites and expansions.