Analista de Negócios SR in the Sicredi’s PJ and AGRO Relationship team. Focused on onboarding efficience and associative experience enhancement.
About the role
- Join Thomson Reuters to lead a cross‑functional Customer Success program focused on improving Net Revenue Retention (NRR) across our businesses.
- Partner with General Managers and leaders in Data Science, Data Engineering, and Go‑to‑Market systems to translate strategy into measurable outcomes—and you'll use AI as a working companion to move faster and smarter.
- Own the end‑to‑end Customer Success program to improve NRR, with clear quarterly targets, operating rhythms, and dashboards.
- Partner with General Managers to identify revenue retention levers (adoption, expansion, renewal risk) and convert business needs into scoped, testable functional requirements for Data Science, Data Engineering, and GTM systems.
- Drive cross‑functional execution across product, marketing, sales, CS, finance, and analytics; remove blockers and keep teams aligned on outcomes.
- Establish program governance: OKRs, milestone plans, RAID logs, risk mitigation, and executive readouts.
- Build AI‑enabled workflows (prompt libraries, copilots, automation) to accelerate analysis, requirements, documentation, and stakeholder communications.
- Hold team members and partners accountable through crisp commitments, stage gates, and data‑driven scorecards.
- Translate insights into action: run pilots, A/B tests, and post‑mortems; standardize wins for scale.
- Communicate program status, learnings, and business impact to executives and front‑line teams with clarity and brevity.
Requirements
- 6+ years of program management experience in B2B SaaS or information/technology businesses, including direct work with Customer Success, Sales, Product, or GM/BU leadership.
- Proven track record improving NRR or adjacent metrics (gross retention, expansion, churn, adoption) through cross‑functional programs.
- Exceptional requirements skills: ability to elicit business needs and translate them into functional requirements and user stories for data science models, data engineering pipelines, and GTM systems (e.g., Salesforce, Gainsight, outreach/enablement tools).
- Strong understanding of data science and data engineering processes (model lifecycle, data quality, instrumentation, experimentation) and how to operationalize them with CS/GTM teams.
- High accountability and execution rigor; experienced in setting OKRs, managing dependencies, and driving on‑time delivery across multiple teams.
- Extremely comfortable using AI daily to boost productivity (analysis, writing, summarization, planning, automation); hands‑on with common copilots, LLMs, and analytics/BI.
- Excellent communication and stakeholder management skills—from exec‑level narratives to crisp working docs.
- BA/BS required, MBA or technical degree a plus.
Benefits
- Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
- Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset.
- Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions.
- Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
- Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more.
- Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
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