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Capital OneDesign Researcher – Principal Associate
Design Researcher at Capital One focused on co - creating customer and associate experiences. Responsible for user research, collaborating with product teams to enhance learning and insights.
About the role
- Serve as a core contributor in several areas, including Process Optimization and Enablement: Manage systems and logistics for multiple research projects simultaneously. Create and manage process improvements to increase team efficiency and optimize our practices.
- Research Governance and Compliance: Manage compliance across Research and Design projects, ensuring high standards in ethics, privacy, and data protection are upheld.
- Knowledge Management: Build upon a library of research practices, resources, and templates to enable consistency across disciplines.
- Research Advocacy: Introduce new ways of evangelizing research across the organization.
- Project Management: Work with Research and Design to deeply understand their needs and manage systems and logistics for multiple research projects
Requirements
- At least 2 years of experience in UX or Research Operations roles, project management, or process improvement
- At least 1 year of experience working directly with Research or Design teams
- Highly effective verbal and written communication skills across all organizational levels
- Systems thinking with a track record for establishing high-quality practices for scaling Design and Research teams
- Strategic acumen and foresight to anticipate complex cross-functional problems and work towards solutions
- Strong project management experience and a commitment to continuous improvement, process optimization, and delivering impactful outcomes
- Ability to work independently to prioritize and manage multiple requests in a fast-paced environment
- Experience working with research tools and vendors
- Familiarity with panel management, the process of building, maintaining, and engaging a pre-recruited group of individuals to streamline research recruitment strategy and technology a plus
- 2+ years of experience with managing risk within highly regulated research environments
- 2+ years experience with project management tools such as Jira and data visualization tools such as Confluence
Benefits
- Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
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