Hybrid Senior Associate, User Experience Research Operations

at Capital One

• Job title: Senior Associate, User Experience Research Operations
• Job type: Full Time
• Experience level: Senior
• Salary: $99,000 - $135,700 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, McLean, United States

About the role

• Senior Research Operations Associate driving process optimization, compliance, and resource management in UX research for Capital One's Experience Design team.

Responsibilities

• Serve as a core contributor in several areas, including Process Optimization and Enablement: Manage systems and logistics for multiple research projects simultaneously. Create and manage process improvements to increase team efficiency and optimize our practices.
• Research Governance and Compliance: Manage compliance across Research and Design projects, ensuring high standards in ethics, privacy, and data protection are upheld.
• Knowledge Management: Build upon a library of research practices, resources, and templates to enable consistency across disciplines.
• Research Advocacy: Introduce new ways of evangelizing research across the organization.
• Project Management: Work with Research and Design to deeply understand their needs and manage systems and logistics for multiple research projects

Requirements

• At least 2 years of experience in UX or Research Operations roles, project management, or process improvement
• At least 1 year of experience working directly with Research or Design teams
• Highly effective verbal and written communication skills across all organizational levels
• Systems thinking with a track record for establishing high-quality practices for scaling Design and Research teams
• Strategic acumen and foresight to anticipate complex cross-functional problems and work towards solutions
• Strong project management experience and a commitment to continuous improvement, process optimization, and delivering impactful outcomes
• Ability to work independently to prioritize and manage multiple requests in a fast-paced environment
• Experience working with research tools and vendors
• Familiarity with panel management, the process of building, maintaining, and engaging a pre-recruited group of individuals to streamline research recruitment strategy and technology a plus
• 2+ years of experience with managing risk within highly regulated research environments
• 2+ years experience with project management tools such as Jira and data visualization tools such as Confluence

Benefits

• Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.