Senior Process Manager developing and facilitating AML training content for Capital One. Collaborating with teams to enhance learning experiences across various formats.
Responsibilities
Design, develop, and maintain learning materials and performance support tools
Create behavior-based case studies, assessments, and evaluation methods
Facilitate training materials to diverse audiences in virtual and/or live training environments
Provide training solutions that demonstrate an understanding of adult learning principles
Participate in and/or facilitate project kick off meetings, check-ins with team members and/or stakeholders
Recommend and document project instructional standards and strategies, learner engagement strategies, and evaluation plans
Partner with other team members to support material development as needed
Ability to identify issues, diagnose problems, generate alternative solutions, and analyze opportunities
Requirements
High School Diploma, GED, or equivalent certification
At least 2 years experience facilitating training in virtual environments
At least 2 years experience in instructional design methodology
At least 2 years of experience in content development
At least 2 years experience in Authoring applications using Captivate or Articulate
At least 2 years experience using Google Suite
At least 1 year experience with video and audio editing
3+ years experience in instructional design methodology (iADDIE, SAM or AGILE) and content development
3+ years experience facilitating training in virtual environments
3+ years experience in Authoring applications using Captivate or Articulate
3+ years of experience with video and audio editing
Benefits
Health insurance
Comprehensive benefits
Performance based incentive compensation
Job title
Senior Associate, Process Manager – AML Content Developer and Facilitator
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