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About the role
- Partnership Analyst maximizing strategic partnership value for telecommunications at Terrion. Collaborating on program management and enhancing operational processes with TELUS.
Responsibilities
- You will ensure the referral partnership delivers maximum value through accurate billing, milestone tracking and proactive issue resolution
- You will build familiarity with how complex partnerships operate in the telecommunications sector, acquiring skills that will propel your career in commercial operations or strategic program leadership
- You will be part of a lean, high-impact team reporting to the Head of Strategic Partnerships; your analytical and process-improvement capabilities will directly influence how Terrion operates and evolves
- You will develop a strong network across Terrion and TELUS while mastering stakeholder coordination in ambiguous, high-stakes environments
- Monitor and analyze billing triggers, contractual milestones and performance measures related to the referral agreement
- Validate data, assumptions, escalation paths and contractual obligations to ensure accuracy and compliance
- Create and manage dashboards and analytical tools that answer leadership’s most important questions
- Identify trends, risks and opportunities to improve partnership performance
- Coordinate cross-functional activities between Terrion and TELUS teams to ensure contractual commitments are met on schedule
- Design and improve contract execution, reporting and operational delivery processes
- Track key performance indicators (KPIs), SLA-related performance and milestone completions, flagging anomalies before they become issues
- Maintain accurate, auditable records documenting billing triggers, approvals and milestones
- Prepare materials for senior leadership for the monthly joint governance committees that bring together Terrion and TELUS management
- Translate complex partnership data into actionable insights that inform strategic decisions
- Support executive governance and reporting forums by preparing reports, analyses and briefing materials for governance meetings and strategic reviews
Requirements
- Bachelor’s degree in Business Administration, Engineering, Finance or a related field
- Minimum of 8 years’ program management experience, ideally in telecommunications, infrastructure or related sectors
- Advanced data analysis skills and experience building dashboards and tracking tools
- Proven ability to perform in ambiguous environments, manage multiple priorities, meet tight deadlines and rapidly switch between roles and challenges in a fast-evolving organization
- Strong problem-solving skills to remove obstacles, particularly in high-pressure situations
- Demonstrated ability to manage complex interdependencies and competing priorities while keeping teams focused on objectives and successful outcomes
- Strong communication skills with a proven ability to translate technical information for diverse stakeholder audiences
- Ability to collaborate with commercial, operational and technical teams
- Advanced proficiency in Google Workspace; preference for Google-based work environments
- PMP, PgMP or Agile certification (asset)
- Change management certification (CCMP, etc.) (asset)
- Experience with SAP or Sitetracker (asset)
- Experience with mobile network deployments and technologies (asset)
Benefits
- A comprehensive total compensation package featuring competitive salary and bonus structures
- A minimum of 3 weeks of vacation
- Flexible benefits plan to meet your needs and those of your family
- Retirement plan and employee share ownership plan with generous employer contributions
- Option to work in-office, virtually, or hybrid — depending on role requirements
- Opportunities to give back to the communities where we work, live and serve
- Career growth, learning and development opportunities
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