Hybrid Critical Incident Counsellor

at TELUS

• Job title: Critical Incident Counsellor
• Job type: Contract
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Postgraduate Degree
• Location requirements: Hybrid, Halifax, Canada

About the role

• Critical Incident Counsellor providing expert on-site counselling during traumatic events; part-time contract role with TELUS Health.

Responsibilities

• Respond promptly to requests for on-site critical incident intervention services.
• Provide comprehensive crisis management and post-traumatic interventions, including individual and group crisis interventions, debriefings, and corporate client consultations.
• Perform a preliminary assessment of the workplace situation and offer coaching and support to managers.
• Manage the first impression onsite while adapting to the workplace culture to ensure the support provided is clinically appropriate and representative of the client group.
• Consult with the CI Supervisor and relevant stakeholders as needed.

Requirements

• Master’s Degree in Counselling, Psychology, Social Work, or a related field
• Active membership with a professional college or relevant governing board (ie RSW, LCT, etc)
• Able to practice without supervision
• Minimum five (5) years of post-master’s clinical experience.
• Completion of Critical Incident Stress Management (CISM) training or equivalent highly preferred
• Professional Liability Insurance coverage
• Experience in conducting group debriefing and defusing support
• Strong interpersonal awareness and exceptional first impression skills
• In-depth knowledge of different work environments and organizational structures with experience in workplace crisis management
• Flexible schedule, with the ability to accept referrals with minimal notice
• Profound understanding of trauma, its symptoms, and the ability to offer psychoeducation and address related questions
• Proficiency in facilitating both group and one-on-one interactions
• Experience in supporting first responders highly preferred
• Must be flexible and accessible, with the ability to periodically respond to requests at any time during weekdays and weekends

Benefits

• A supportive, values-driven culture that prioritizes diversity, equity, and belonging
• A growing network of experienced clinicians for collaboration and peer support
• Steady stream of well-matched clients to help grow and sustain your practice
• Access supervision, peer consults, and ongoing learning opportunities
• Bi-monthly billing, prompt payments, and compensation for no-shows or late cancellations