Senior Account Manager responsible for driving account growth and managing client relationships in cybersecurity services. Collaborating with cross-functional teams to deliver comprehensive solutions across various industries.
Responsibilities
Manage renewals, upsells, expansions, and net new logo acquisition to drive account growth
Build strong, multi-threaded relationships with executive, business, and technical stakeholders
Lead strategic account planning and develop multi-quarter growth strategies
Collaborate cross-functionally with Product, Pre-Sales, Delivery, and Operations teams
Act as a customer advocate; resolve issues with urgency and accountability
Identify and execute cross-sell and upsell opportunities aligned with client goals
Leverage sales methodologies such as MEDDPICC, Challenger, and Value Selling
Maintain accurate forecasts, pipelines, and customer health metrics in CRM
Educate clients on industry trends, risk frameworks, and emerging cybersecurity threats
Requirements
Proven experience in enterprise account management within Cybersecurity services
Strong understanding of cybersecurity services such as penetration testing, risk assessments, regulatory compliance, and MXDR.
Proven track record managing complex client portfolios and achieving revenue targets
Proficiency with Salesforce and analytics dashboards
Familiarity with cybersecurity and compliance frameworks (e.g., NIST, HIPAA, NERC CIP, FedRAMP)
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