Contact Center Solutions Architect at ICBC responsible for designing and delivering Genesys Cloud solutions. Driving project delivery and ensuring customer goals align with strategic vision and best practices.
About the role
- Security Onboarding Engineer facilitating customer’s technical transition to Sentinel’s support services. Onboarding clients and servicing existing customers with security tools and offerings based in Downers Grove, IL.
Responsibilities
- Facilitating customer’s technical transition to Sentinel’s award-winning support services smoothly and without interruption
- Onboarding new clients to begin receiving Sentinel’s Fortis security offerings through projects
- Servicing existing customers by working on cases to ensure their Fortis service is ingesting the appropriate security logs and functioning optimally
- Provisioning, configuration, and deployment of multiple security tools within Sentinel’s security portfolio
- Working with internal and external IT resources to ensure the client’s continued satisfaction on their way to receiving Sentinel’s suite of award-winning services
Requirements
- 2-5 years’ experience in a networking/security engineering related position
- Certifications preferred: CCNA Routing/Switching or CCNA Security, CCNP Security, CompTIA Security+, Splunk Power User or Certified Enterprise Admin, or other similar certifications
- Experience working with Splunk and/or security ingest configuration
- Experience with configuring and deploying security-based tools such as Cisco XDR, Microsoft XDR, Duo, Cisco AMP, Cisco Umbrella, Cisco ESA, Illumio, Tenable, and others
- Experience with building VPN tunnels and experience with Firewalls
- Ability to perform CCNA-level or higher route, switch, and firewall configurations and troubleshooting
- Knowledgeable on basic network translation configuration and dynamic routing protocols
- Experience with monitoring systems (i.e. SolarWinds Orion)
- Experience working in a virtual server environment, VMWare experience is a plus
- Experience in working with an ITSM ticketing system and/or delivering projects to external clients
- Basic understanding of customer change management and regulatory requirements is required
- Ability to communicate technical information to non-technical users effectively
- Ability to work cohesively as a member of a team within a project management environment
- Bachelor’s degree in a related field is preferred
- The candidate must have a car, as this position requires travel between locations and the transportation of equipment
- A valid driver’s license and proof of vehicle insurance will be required
- Legally authorized to work in the US without sponsorship
- Must demonstrate a “can-do” attitude
Benefits
- Medical, Dental, Vision
- 401K
- 529
- Life Insurance
- Income Protection Short and Long-Term Disability
- Medical and Child/Elder Care
- Flexible Spending Account Plans
- Family Planning Benefits
- Financial Education
- Identity Theft Protection and Assistance
- Legal Services
- Employee Assistance Program
- Two weeks’ vacation
- Additional paid time-off for Personal and Sick
- Certification and hands-on training
- Employee discount for product services and entertainment
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