Map and document existing product and pricing processes across all BUs/Segments, including product setup, bundling, pricing models (user bands, subscription, transactional), renewals, and customer contracts.
Identify Pain Points
Analyze current practices to uncover inefficiencies, redundancies, and unnecessary complexity that hinder scalability and customer experience.
Drive Harmonization Across BUs/Segments
This role will help implement changes in all TAAE migrations, including the S4 HANA upgrade for existing STEP countries
Following the global definitions collaborate with stakeholders to define and implement standardized practices for:
Renewal processes and customer contract management
Customer Data Governance
Partner with the Enterprise Data Management team to define and implement a consistent process and hierarchy across systems.
Process Ownership & Optimization
Own end-to-end process design and continuous improvement initiatives, ensuring alignment with Salesforce and SAP platform capabilities and enhancements
Lead change impact assessments and develop adoption strategies to ensure successful implementation across business units.
Cross-Functional Leadership
Partnering closely with Product Operations to ensure seamless execution of product lifecycle changes, aligning system setup enabling go-to-market strategies and operational readiness.
Collaboratively, this role ensures accurate, consistent product setup—preventing revenue leakage from issues like misconfigured multi-year agreements or pricing exceptions. These gaps currently result in missed or incorrect billing, manual rework, and customer dissatisfaction.
Performance Tracking & Reporting
Define KPIs, track progress, and provide regular updates to executive leadership on milestones, risks, and key decisions.
Requirements
8+ years of experience in business process transformation, operations, and/or systems implementation
Specific focus in product operations or pricing enablement, strongly preferred
Proven success in leading cross-functional initiatives and influencing executive stakeholders
Strong analytical and documentation skills with a focus on process optimization
Experience with pricing, product management, or customer contract processes
Familiarity with CRM and ERP systems
Benefits
Health insurance
401(k) matching
Flexible work hours
Paid time off
Remote work options
Job title
SAP Business Transformation, Pricing Enablement Manager
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