About the role

  • Oversee and support a team of Sales Order Coordinators and Sales Order Specialists.
  • Act as first point of contact for team questions about order issues; provide feedback and coaching to the team.
  • Participate in team member performance management, including one-on-ones, coaching, PIPs, and annual performance reviews.
  • Manage PTO requests for Sales Order Coordinators and Sales Order Specialists, ensuring coverage.
  • Maintain the department’s PTO calendar, identifying coverage gaps and adjusting workloads.
  • Coordinate last-minute coverage for call-ins or unexpected absences.
  • Communicate clearly with team regarding coverage plans, changes, and workload expectations.
  • Monitor team workloads, assist with complex or overdue orders, and provide additional support where needed.
  • Collaborate with sales partners and suppliers for smooth order coordination and fulfillment.
  • Help maintain documentation such as coverage notes, tip sheets, and process updates.
  • Coordinate with management and other Team Leads to identify and drive initiatives to better service sales teams.

Requirements

  • Minimum 2 years of experience in the Boundless Sales Support department with demonstrated subject matter expertise in all Support policies and procedures.
  • Proficient in Salesforce; NetSuite experience is a plus.
  • Strong leadership, coaching, and communication skills.
  • Excellent organizational and time management abilities with attention to detail.
  • Experience managing PTO calendars, shift coverage, or scheduling preferred.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Intermediate proficiency in Microsoft Office Suite (Outlook, Excel, Word).
  • Must be Windows PC proficient.

Benefits

  • full comprehensive health care benefits
  • paid vacation
  • matching 401k

Job title

Sales Support Team Lead

Job type

Experience level

Senior

Salary

Not specified

Degree requirement

No Education Requirement

Location requirements

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