Oversee and support a team of Sales Order Coordinators and Sales Order Specialists.
Act as first point of contact for team questions about order issues; provide feedback and coaching to the team.
Participate in team member performance management, including one-on-ones, coaching, PIPs, and annual performance reviews.
Manage PTO requests for Sales Order Coordinators and Sales Order Specialists, ensuring coverage.
Maintain the department’s PTO calendar, identifying coverage gaps and adjusting workloads.
Coordinate last-minute coverage for call-ins or unexpected absences.
Communicate clearly with team regarding coverage plans, changes, and workload expectations.
Monitor team workloads, assist with complex or overdue orders, and provide additional support where needed.
Collaborate with sales partners and suppliers for smooth order coordination and fulfillment.
Help maintain documentation such as coverage notes, tip sheets, and process updates.
Coordinate with management and other Team Leads to identify and drive initiatives to better service sales teams.
Requirements
Minimum 2 years of experience in the Boundless Sales Support department with demonstrated subject matter expertise in all Support policies and procedures.
Proficient in Salesforce; NetSuite experience is a plus.
Strong leadership, coaching, and communication skills.
Excellent organizational and time management abilities with attention to detail.
Experience managing PTO calendars, shift coverage, or scheduling preferred.
Ability to manage multiple priorities in a fast-paced environment.
Intermediate proficiency in Microsoft Office Suite (Outlook, Excel, Word).
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