Lead and scale high - performing sales teams for employee engagement solutions at Reward Gateway. Collaborate with marketing and client success to drive growth in the SMB & Mid - Market sectors.
About the role
- Sales Support Team Lead overseeing Sales Order Coordinators while improving teamwork and performance. Collaborating with the Sales Support Manager and ensuring effective order resolution in an evolving environment.
Responsibilities
- Oversee and support a team of Sales Order Coordinators and Sales Order Specialists.
- Act as first point of contact for team questions about order issues; provide feedback and coaching to the team.
- Participate in team member performance management, including one-on-ones, coaching, PIPs, and annual performance reviews.
- Manage PTO requests for Sales Order Coordinators and Sales Order Specialists, ensuring coverage.
- Maintain the department’s PTO calendar, identifying coverage gaps and adjusting workloads.
- Coordinate last-minute coverage for call-ins or unexpected absences.
- Communicate clearly with team regarding coverage plans, changes, and workload expectations.
- Monitor team workloads, assist with complex or overdue orders, and provide additional support where needed.
- Collaborate with sales partners and suppliers for smooth order coordination and fulfillment.
- Help maintain documentation such as coverage notes, tip sheets, and process updates.
- Coordinate with management and other Team Leads to identify and drive initiatives to better service sales teams.
Requirements
- Minimum 2 years of experience in the Boundless Sales Support department with demonstrated subject matter expertise in all Support policies and procedures.
- Proficient in Salesforce; NetSuite experience is a plus.
- Strong leadership, coaching, and communication skills.
- Excellent organizational and time management abilities with attention to detail.
- Experience managing PTO calendars, shift coverage, or scheduling preferred.
- Ability to manage multiple priorities in a fast-paced environment.
- Intermediate proficiency in Microsoft Office Suite (Outlook, Excel, Word).
- Must be Windows PC proficient.
Benefits
- full comprehensive health care benefits
- paid vacation
- matching 401k
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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