AB
Alexander BürkleAfter Sales Service Associate – Part-time
Mitarbeiter* (m/w/d) After Sales Service in Teilzeit zur Verstärkung des Logistikteams in Freiburg. Bearbeitung und Prüfung von Reklamationen, Monitoring der Logistikprozesse.
About the role
- Assisting Direct Sales teams and clients throughout the pre-and post-sales process, ensuring adherence to company procedures.
- Aid in planning customer campaigns using internal tools and systems.
- Provide presentations and insights to support sales in creating compelling client recommendations.
- Maintain proactive communication with sales regarding campaign progress and task requests.
- Respond directly to incoming agency briefs and requests.
- Process bookings according to company standards within specified timelines.
- Manage any changes to campaigns before launch.
- Coordinate customer artwork, design, print, and digital orders.
- Ensure timely and high-quality responses to customer inquiries through all channels, including managing complaints.
- Organize photography for requested campaigns.
- To ensure all activities are reflective of the ‘knowledge, accuracy & efficiency’ team pillars.
- Work closely with Direct Sales & Operations leadership teams to continuously improve & refine processes.
Requirements
- Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint
- Excellent time management and organisational skills
- Strong and empathetic communication skills, with the ability to build rapport and deliver an exceptional standard of customer service
- High level of accuracy and attention to detail when handling data
- Adaptable and resilient, with a positive approach to change
- Collaborative team player with a proactive, "how can we" mindset
- Ability to prioritise workload and manage multiple tasks effectively
Benefits
- Flexible working and a hybrid setup that gives the freedom to have your work-life balance
- Enjoy 33 paid holidays, including those well need bank holidays!
- Company Pension Scheme Contribution of up to 8%
- Stay healthy with our Healthcare Cash Plan
- Life Insurance and group income protection scheme
- Cycle to Work Scheme + Enjoy travel/season ticket loans and exclusive discounts with hundreds of retailers
- Make a difference with our charity volunteer days. It feels great to give back!
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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