Hybrid Resolution Case Manager

Posted last month

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About the role

  • Support the Manager, Resolution and Oversight with activities related to client escalations and front-line advisor support.
  • Responsible for supervising new life & wealth registrants; including new registrants within the Advisor Development Program (ADP).
  • Responsible for continual spot-check and compliance quality assurance reviews on Needs-Based Selling practices for Insurance sales across the advisor cohort.
  • Log all oversight activity and providing direct feedback to advisors and immediate manager.
  • Provide recommendations to sales management on new registrant acumen and suitability for the Prospr advisor role.
  • Identify and help to eliminate advisor knowledge gaps by sharing feedback to their sales manager for coaching and development purposes.
  • Log all questions, errors, escalations and exceptions with precision and accuracy to support coaching/development and business compliance requirements.
  • Support continuous improvement in the Prospr by identifying and reporting process inconsistencies and/or identify process gaps to the Manager, Resolution and Oversight

Requirements

  • Bachelor degree or 2+years of relevant experience
  • Mutual Fund sales and service experience
  • Insurance sales and service experience
  • Strong knowledge and passion of retail insurance and investment products
  • Experience doing business over the phone
  • Strong knowledge and understanding of Mutual Fund Industry, Compliance and Dealer Operations practices
  • Availability on a variable schedule Monday to Friday between 8am to 8pm
  • Bilingualism (French, English, both oral and written) is required for Quebec only

Benefits

  • Competitive Salary and annual incentive plan
  • A Comprehensive benefits package which includes: Medical, dental, life, and disability insurance
  • Employee matched pension plan
  • Stock purchase plan
  • 3 weeks paid vacation
  • Licensing fees covered
  • The opportunity to work in an environment committed to continuous improvement as well as personal growth and career development

Job title

Resolution Case Manager

Job type

Experience level

JuniorMid level

Salary

CA$58,000 - CA$93,000 per year

Degree requirement

Bachelor's Degree

Location requirements

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