About the role

  • The Regional Operations Director is a senior strategic leadership role with primary accountability for regional client relationships and operational excellence across JLL's AT&T Account Headquarters US Sites portfolio.
  • Demonstrate strong P&L accountability with proven track record of budget management, variance analysis, and cost optimization.
  • Develop and present business cases for workplace investments, demonstrating ROI and business impact.
  • Lead contract negotiations and vendor performance management to achieve optimal cost-quality balance.
  • Establish and maintain Trusted Advisor status with C-Suite stakeholders.
  • Drive measurable improvements in workplace experience metrics and employee engagement scores.

Requirements

  • 15+ years’ experience in facility and operations leadership
  • Bachelor’s degree in Facility Management, Business Administration, Finance, Project Management, Engineering or similar field
  • Proven senior leadership experience in integrated facilities management or corporate real estate
  • Demonstrated success in workplace experience strategy and implementation
  • Strong financial acumen with P&L management experience in service delivery environments
  • History of managing complex vendor ecosystems and third-party service providers
  • Executive-level communication and relationship management capabilities
  • Track record of leading high-performing, diverse teams in fast-paced environments
  • Strong team developer that motivates, develops, and challenges in a growth mindset and culture to operational excellence
  • Proven time management and delegation skills with the ability to manage multiple priorities and deliver results in a fast-paced, heavily matrixed environment.
  • Must be technically proficient in basic computer applications, CMMS (Corrigo experience is preferred), Microsoft Office, PowerPoint, Visio and Microsoft Teams software.

Benefits

  • 401(k) plan with matching company contributions
  • Comprehensive Medical, Dental & Vision Care
  • Paid parental leave at 100% of salary
  • Paid Time Off and Company Holidays
  • Early access to earned wages through Daily Pay

Job title

Regional Operations Director

Job type

Experience level

Lead

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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