Regional Operations Director overseeing client relationships and operational excellence for JLL’s AT&T Account Headquarters. Managing regional portfolios while driving workplace experience and financial performance.
Responsibilities
The Regional Operations Director is a senior strategic leadership role with primary accountability for regional client relationships and operational excellence across JLL's AT&T Account Headquarters US Sites portfolio.
Demonstrate strong P&L accountability with proven track record of budget management, variance analysis, and cost optimization.
Develop and present business cases for workplace investments, demonstrating ROI and business impact.
Lead contract negotiations and vendor performance management to achieve optimal cost-quality balance.
Establish and maintain Trusted Advisor status with C-Suite stakeholders.
Drive measurable improvements in workplace experience metrics and employee engagement scores.
Requirements
15+ years’ experience in facility and operations leadership
Bachelor’s degree in Facility Management, Business Administration, Finance, Project Management, Engineering or similar field
Proven senior leadership experience in integrated facilities management or corporate real estate
Demonstrated success in workplace experience strategy and implementation
Strong financial acumen with P&L management experience in service delivery environments
History of managing complex vendor ecosystems and third-party service providers
Executive-level communication and relationship management capabilities
Track record of leading high-performing, diverse teams in fast-paced environments
Strong team developer that motivates, develops, and challenges in a growth mindset and culture to operational excellence
Proven time management and delegation skills with the ability to manage multiple priorities and deliver results in a fast-paced, heavily matrixed environment.
Must be technically proficient in basic computer applications, CMMS (Corrigo experience is preferred), Microsoft Office, PowerPoint, Visio and Microsoft Teams software.
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