Hybrid Regional Operations Director

at Jones Lang LaSalle Americas, Inc.

• Job title: Regional Operations Director
• Job type: Full Time
• Experience level: Lead
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Dallas, United States

About the role

• Regional Operations Director overseeing client relationships and operational excellence for JLL’s AT&T Account Headquarters. Managing regional portfolios while driving workplace experience and financial performance.

Responsibilities

• The Regional Operations Director is a senior strategic leadership role with primary accountability for regional client relationships and operational excellence across JLL's AT&T Account Headquarters US Sites portfolio.
• Demonstrate strong P&L accountability with proven track record of budget management, variance analysis, and cost optimization.
• Develop and present business cases for workplace investments, demonstrating ROI and business impact.
• Lead contract negotiations and vendor performance management to achieve optimal cost-quality balance.
• Establish and maintain Trusted Advisor status with C-Suite stakeholders.
• Drive measurable improvements in workplace experience metrics and employee engagement scores.

Requirements

• 15+ years’ experience in facility and operations leadership
• Bachelor’s degree in Facility Management, Business Administration, Finance, Project Management, Engineering or similar field
• Proven senior leadership experience in integrated facilities management or corporate real estate
• Demonstrated success in workplace experience strategy and implementation
• Strong financial acumen with P&L management experience in service delivery environments
• History of managing complex vendor ecosystems and third-party service providers
• Executive-level communication and relationship management capabilities
• Track record of leading high-performing, diverse teams in fast-paced environments
• Strong team developer that motivates, develops, and challenges in a growth mindset and culture to operational excellence
• Proven time management and delegation skills with the ability to manage multiple priorities and deliver results in a fast-paced, heavily matrixed environment.
• Must be technically proficient in basic computer applications, CMMS (Corrigo experience is preferred), Microsoft Office, PowerPoint, Visio and Microsoft Teams software.

Benefits

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay