Business Analyst II in Kroll's Support Operations, performing analysis and project management for U.S. business stakeholders. Collaborates with teams in a hybrid work environment and improves service efficiency.
HB
Hybrid Regional Banking Business Analyst, Level 2
Posted 6 months ago
About the role
- Business Analyst providing specialized support for the Regional Bank and Loan Center. Developing forms and workflows to enhance lending operations and processes.
Responsibilities
- Develops new forms, workflows, and processes to support Regional Banking colleagues and customers.
- Maintains, monitors, supports, and updates existing business processes and workflows.
- Designs new processes to meet stakeholder’s and regulatory requirements.
- Researches problems and takes appropriate action to correct.
- Tests and implements new business processes and/or system modifications.
- May develop and provides user training for new and existing applications, products and procedures.
- Develops and updates documentation to support policies and procedures.
- Develops, generates, maintains and monitors reports, files, and/or other data.
- Responds to questions and may provide specialized support to internal customers as needed.
- May act as liaison between different groups to resolve issues.
- Performs other duties as assigned.
Requirements
- High School Diploma
- At least 3 years of experience developing operational or system processes and/or financial/ sales reporting
- Proficiency with Microsoft Office Suite
- Proficiency with Microsoft Power Apps
- Proficiency with SharePoint
- Strong analytical and problem-solving skills
- Strong written and verbal communication skills
- Strong organizational skills and attention to detail
- Self-motivated with a passion for service excellence
- Financial services industry experience
- Knowledge and experience in commercial/business credit, products and service preferred
- Bachelor’s degree in Data Analytics, Business Administration, Information Management, or a related field
- Experience with SAS and/or SQL
Benefits
- health insurance coverage
- wellness program
- life and disability insurance
- retirement savings plan
- paid leave programs
- paid holidays
- paid time off (PTO)
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