HI
HillenbrandService Manager
Service Manager leading service and assembly departments across Brazil and Southern Cone region. Managing technical support operations and customer relationships for the plastics industry.
About the role
- Set up reconciliation processes and procedures ensuring smooth data and funds flows.
- Oversee daily financial operations, including settlement, reconciliation, and reporting for card schemes (Visa, Mastercard, etc.).
- Ensure issues identified during reconciliations are reported to the relevant teams, adequately logged into our internal systems and resolved.
- Maintain proper segregation of client funds as per regulatory requirements.
- Review and update the Safeguarding Policy and Outsourcing Policy to align with MFSA guidelines, EMD2, and PSD2 requirements and ensure adherence to these rules.
- Liaise with the Tech team to automate processes such as daily reconciliation of client funds, transaction tracking, and reporting.
- Manage card scheme fees, assessments, and interchange reconciliation, ensuring accuracy and compliance.
- Update the other Finance teams on activities that occurred during the month and matters requiring their attention.
- Assist with the compilation of ad hoc and monthly reports for onward distribution to key stakeholders.
- Manage relationships with banks, processors, card networks and other financial partners.
- Liaise with internal and external stakeholders on queries and operational issues which may arise such as assisting Merchants & Partners in balance details and report walkthroughs, and assisting business development and account management teams regarding any custom processes and/or reports required.
- Identify process improvements to enhance efficiency and reduce risk.
- Assist the team with handling audit requests to ensure efficient audit engagements.
- Provide assistance when required on ad hoc business requests and projects.
- Other Finance related tasks.
Requirements
- Possess a Banking, Accounting or Finance Degree.
- Have a minimum of 3 years of work experience in a similar position.
- Previous experience within the Financial Services especially in card acquiring would be ideal.
- Excellent written and verbal communication skills demonstrating good command of the English language.
- Excellent numerical skills and proficient in Microsoft Office programs, mainly Excel.
- Be highly organized, able to work on own initiative, and have excellent attention to detail.
- Be a team player, flexible, and able to meet strict deadlines.
- Be able to work in a fast paced environment.
- Conversant with IT systems.
Benefits
- Flexible working conditions
- Competitive Salary
- Daily Lunch allowance
- Private Medical Insurance
- Gym allowance - available after the probation period
- Birthday/anniversary gifts
- Training and development opportunities - available after probation period
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
KL
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