Manager of Customer Service Quality Assurance at Nuvei responsible for leading a data - driven QA program. Focused on customer experience and operational excellence with strategic insight and collaboration.
About the role
- Hybrid Business Analyst & QA Analyst role at SR International Inc in Phoenix, AZ. Responsible for quality assurance, business analysis, and process improvement.
Responsibilities
- Develop comprehensive test plans, scenarios, test cases, and scripts.
- Conduct test execution to ensure coverage and validate against business requirements and acceptance criteria.
- Perform UAT and collaborate with end users to confirm solution acceptance.
- Log and track defects, performance issues, and usability gaps.
- Gather, evaluate, and document business requirements, processes, objectives, and workflow gaps.
- Perform requirements elicitation, documentation, and use case development (standard, alternate & error flows).
- Create meaningful user acceptance criteria for user stories.
- Facilitate communication across stakeholders and assist in conflict resolution.
- Document BA & QA processes including improvement opportunities.
- Identify automation candidates, document test flows/data dependencies, and execute using approved tools.
Requirements
- Windows Server Experience
- SDLC – Agile (Scrum, Kanban)
- Intermediate experience with Visual Studio / TFS / VSTS
- Intermediate experience with STLC
- Intermediate .NET applications & ETL experience
- Intermediate SQL Server 2008 R2 & 2016 SSIS / SSRS
- Strong backend database testing (Indexes, Triggers, Stored Procedures, Packages)
- Intermediate MS Office (Word, Excel, PowerPoint, Access)
Benefits
- Flexible work from home options
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Tester mobilních aplikací specializující se na interní vývoj a testování pro zákaznické aplikace E.ONu. Pracujte v týmu v Českých Budějovicích, Praze nebo Brně.
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