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About the role
- Provider Technology Manager leading technology platform improvements for Lyra Health's mental health solutions globally. Ensuring operational standards and enhancing user experience in international settings.
Responsibilities
- Define the longer-term provider success objectives to be addressed by Lyra’s provider technology suite
- Lead the business case assessment on priorities with the greatest positive impact to Lyra’s members, balancing operational needs with engineering requirements, to ultimately inform Lyra’s international technology roadmap in partnership with the Technology team
- Project-manage the operational implementation of new features, from inception to final delivery
- Ensure that technologies already scoped are also implemented correctly around the world, identifying, troubleshooting and resolving any concerns
- Establish effective and efficient collaboration processes with cross functional partners from product, engineering and provider operations to sustain uninterrupted alignment
- Foster innovation by remaining sensitive to external and internal inputs on how existing technologies can be improved, or new technologies implemented
- Shape the scope and responsibilities of direct reports, and hire great talent, to maximize departmental effectiveness
- Overall, maintain and enhance the positive experience that providers have with the Lyra technology suite around the world
- Gather requirements for new features and systems from operational teams, working in partnership with the international technology teams
Requirements
- Comfort with ambiguity and rapidly changing priorities
- Self-starter capable of operating with minimal direction
- Familiarity with software development processes including agile methodologies and user centred design principles is desirable but not essential
- 10+ years of work experience with a background in technology implementation within the health care space (exposure to working with providers directly is a plus)
- Track record of team leadership, growth and efficient operations
- Strong management skills and a demonstrated ability to work successfully on cross-functional technical teams
Benefits
- 28 days holidays plus bank holidays per year
- Private medical insurance
- Discretionary bonus scheme
- Group life assurance - up to 10x annual salary
- Critical health insurance - 2x Annual salary lump sum paid out, in accordance to illness.
- Access to 24/7 Employee Assistance Programme
- Accredited Living Wage Employer
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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