Hybrid Project Manager – HubSpot Ops, Hospitality

at Cloud9

• Job title: Project Manager – HubSpot Ops, Hospitality
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Tech skills: IoT, Python, SQL
• Location requirements: Hybrid, Bogota, Colombia

About the role

• Project Manager optimizing operations at Cloud9 hospitality through HubSpot systems. Leading team coordination and performance metrics to ensure operational excellence.

Responsibilities

• Implement HubSpot ticketing for all ops within 30 days. 100% of turnovers, maintenance, and procurement requests logged, routed, and resolved in-system.
• On-time turnovers: ≥98% of units turn over on time with ≤1% re-cleans by Day 90.
• Maintenance velocity: Median ticket time-to-resolution ≤4h; 90% closed within 24h.
• Procurement discipline: No stockouts. ≤0.5 emergency runs / 100 turns; variance ≤±5% vs par.
• Vendor performance: ≥95% SLA adherence across cleaning, linen, and maintenance.
• Unit launches: All new unit openings delivered on time, within budget, and fully operational by launch day.
• Automation coverage: ≥85% of ops communications automated (HubSpot workflows, Breezeway sync, vendor notifications) with ≤2% errors.
• Dashboards: Build and maintain live dashboards in HubSpot/Sheets; KPIs published daily by 3:00 pm COT.
• Cost control: Reduce cost/turn by 10% in 90 days; linen cost/lb −15% with ≤1% loss.
• Continuous improvement: Ship ≥1 process/system improvement weekly; eliminate ≥2 bottlenecks/week.

Requirements

• Experience: 3–5 years in project management or operations (hospitality, luxury hotels, or tech-enabled STR).
• HubSpot mastery: Tickets, workflows, dashboards, reporting. You must prove it live.
• Evidence of impact: Show KPIs you’ve moved before (reports, dashboards, artifacts).
• Systems operator: Maps processes, finds bottlenecks, designs automations, and enforces SLAs.
• Player-doer: You both manage vendors/teams *and* get into HubSpot workflows yourself.
• Tools: HubSpot (non-negotiable), Breezeway, PMS (Guesty preferred), ClickUp/Asana, Sheets. Zapier/Make/n8n a plus.
• Language: Fluent English; timezone flexibility for US coordination.
• Bonus: Industrial/Systems Engineering, Lean/Kaizen, SQL/Python basics, IoT locks/sensors, advanced automation design.

Benefits

• Competitive base + up to 15% quarterly performance bonus (tied to KPIs)