Senior Human Resources Project Manager at Land O’Lakes leading high - impact HR initiatives. Collaborating with HR leadership and cross - functional teams to achieve strategic priorities.
About the role
- Project Manager optimizing operations at Cloud9 hospitality through HubSpot systems. Leading team coordination and performance metrics to ensure operational excellence.
Responsibilities
- Implement HubSpot ticketing for all ops within 30 days. 100% of turnovers, maintenance, and procurement requests logged, routed, and resolved in-system.
- On-time turnovers: ≥98% of units turn over on time with ≤1% re-cleans by Day 90.
- Maintenance velocity: Median ticket time-to-resolution ≤4h; 90% closed within 24h.
- Procurement discipline: No stockouts. ≤0.5 emergency runs / 100 turns; variance ≤±5% vs par.
- Vendor performance: ≥95% SLA adherence across cleaning, linen, and maintenance.
- Unit launches: All new unit openings delivered on time, within budget, and fully operational by launch day.
- Automation coverage: ≥85% of ops communications automated (HubSpot workflows, Breezeway sync, vendor notifications) with ≤2% errors.
- Dashboards: Build and maintain live dashboards in HubSpot/Sheets; KPIs published daily by 3:00 pm COT.
- Cost control: Reduce cost/turn by 10% in 90 days; linen cost/lb −15% with ≤1% loss.
- Continuous improvement: Ship ≥1 process/system improvement weekly; eliminate ≥2 bottlenecks/week.
Requirements
- Experience: 3–5 years in project management or operations (hospitality, luxury hotels, or tech-enabled STR).
- HubSpot mastery: Tickets, workflows, dashboards, reporting. You must prove it live.
- Evidence of impact: Show KPIs you’ve moved before (reports, dashboards, artifacts).
- Systems operator: Maps processes, finds bottlenecks, designs automations, and enforces SLAs.
- Player-doer: You both manage vendors/teams *and* get into HubSpot workflows yourself.
- Tools: HubSpot (non-negotiable), Breezeway, PMS (Guesty preferred), ClickUp/Asana, Sheets. Zapier/Make/n8n a plus.
- Language: Fluent English; timezone flexibility for US coordination.
- Bonus: Industrial/Systems Engineering, Lean/Kaizen, SQL/Python basics, IoT locks/sensors, advanced automation design.
Benefits
- Competitive base + up to 15% quarterly performance bonus (tied to KPIs)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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