Center Operations Manager overseeing efficient USO Center operations and staff management to support the military community in Japan.
About the role
- Lead and manage transformation programs across logistics, delivery operations, and support functions to achieve strategic objectives.
- Design and implement process improvements that enhance efficiency, cost-effectiveness, and service quality.
- Collaborate cross-functionally with Operations, IT, Product, and Customer Experience teams to deliver integrated change initiatives.
- Develop and maintain program roadmaps, KPIs, and benefit realization plans to ensure measurable outcomes.
- Identify digital opportunities — leveraging automation, AI, and data analytics to optimize InPost’s logistics ecosystem.
- Engage senior stakeholders to ensure alignment, secure buy-in, and maintain transparency throughout transformation delivery.
- Drive a culture of continuous improvement, supporting teams in adopting agile and data-driven ways of working.
- Monitor and report progress, risks, and dependencies to executive leadership and transformation governance forums.
Requirements
- Proven experience (5+ years) in transformation, operations excellence, or logistics program management, ideally within the logistics sector.
- Strong understanding of logistics networks, supply chain operations, and last-mile delivery processes.
- Demonstrated success leading large-scale change or transformation initiatives in complex, fast-paced environments.
- Exceptional stakeholder management and communication skills across all levels of the business.
- Proficiency in Lean, Six Sigma, or Agile methodologies (certification preferred).
- Excellent analytical and problem-solving capabilities; comfortable interpreting data and performance metrics.
- Strong project management discipline, including governance, reporting, and risk management.
- Ability to thrive in a dynamic, entrepreneurial culture and manage multiple priorities effectively.
Benefits
- Health insurance
- Flexible working hours
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
TH
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