Recall Program Analyst at Ford coordinating Dealer Bulletins for Field Service Actions while ensuring compliance and communication across teams. Involves development of service tools and monitoring performance.
About the role
- Program Management Specialist at APL Logistics focusing on efficiency for supply chain services. Collaborating with internal teams and managing key account projects in Hamburg office.
Responsibilities
- Support and manage the development of projects, which will enable APLL to raise the efficiency of its services delivered to Key Accounts and Costumer Service.
- Being primary customer contact for any daily process related question, problem, or support
- Establish/ ensure excellent customer care: e.g. continuous improvement of internal processes and reporting these to respective process owner
- Owning the Monitoring of regular KPI calls across origin and destination team to drive continuously service improvement and archive excellent results.
- Support training relevant APLL internal teams in customer specific processes as per LP where needed
- Supporting Key Account Manager (KAM) in identifying opportunities for process improvement and sales opportunities
- Managing Forecasting and carrier Allocation management in close cooperation with product teams, origin teams and customer.
Requirements
- Fluency in **English and German is a must-have**
- **Strong analytical skills **
- **Ability to translate data into a story and solution**
- **Previous experience in leading projects **
- Expertise knowledge of Supply Chain Processes such as Freight Forwarding, Consolidation, Transportation, etc.
- Customer Centric attitude and mindset
- Strong understanding of IT and supply chain data structures
- Excellent listening and communication skills. Capable of articulating issues and proposed solutions with both internal and external customers.
Benefits
- 13th salary
- Participation in our global Cash Bonus Plan
- Employer funded public transport ticket (HVV ProfiTicket) or transportation allowance
- Company pensions scheme (bAV)
- Flexible working times & a hybrid work model
- Regular trainings and excellent development opportunities within APL Logistics globally
- Working in an open team with a supportive working atmosphere
- Office location in the center of Hamburg (Altstadt)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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