Promote a small team (10 or less) of diverse members to drive product improvements
Manage and improve service operation costs and metrics
Appropriately communicate issues and improvements that arise on-site to the technical team, provide required specifications for improvements, and promote feature development
Promote the proactive adoption and validation of new features and services
Support the implementing of operations necessary to provide new services based on both technical and operational knowledge of the product
Requirements
3+ years of experience in operating and improving service related to logistics, supply chain or customer support
1+ years of experience in developing service operations for new business development
Basic knowledge of the technical field and the ability to communicate smoothly with the technical team
Business level English and Japanese
Entrepreneurial spirit and independent thinking (the ability to enjoy a situation even when standards and norms are not clearly defined, and to move forward in a positive manner)
A sense of balance between the ability to steadily move things forward based on a solid plan and the ability to work quickly
Benefits
Competitive Salary - Based on experience
Work Hours - Flexible working time
Paid Holiday - 20 days per year (prorated)
Sick Leave - 6 days per year (prorated)
Holiday - Sat & Sun, Japanese National Holidays, and other days defined by our company
Japanese Social Insurance - Health Insurance, Pension, Workers’ Comp, and Unemployment Insurance, Long-term care insurance
Housing Allowance
Retirement Benefits
Rental Cars Support
In-house Training Program (software study/language study)
Job title
Product Manager, Service Infrastructure, Smart Logistics
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