Product Manager in charge of payment solutions for European SMBs, developing high - impact solutions in a fintech environment. Collaborating with teams and external partners to enhance payment experiences.
About the role
- Lead efforts to improve the implementation and onboarding experience for customers and partners by collaborating with internal and external stakeholders, including certified implementation partners and customers globally
- Identify and resolve market problems, user scenarios, go-to-market activities, and best practices across global markets
- Translate market-driven and internally generated business needs and requirements into actionable stories using interviews, market validation, and beta programs
- Analyze and evaluate indirect tax challenges and develop innovative ideas based on industry experience and customer/prospect interactions worldwide
- Build and develop world-class capabilities and relationships with clients and markets, and create thoughtful and strategic product roadmaps to solve client problems and capture market share
- Work collaboratively in a team-oriented environment with cross-functional and remote teams, sharing information and valuing diverse ideas
- Support product development, feature validation, and prepare the organization for product releases in partnership with Development, QA, and Technical Publication teams
- Communicate confidently and clearly to executives, management, peers, customers, and partners
- Take ownership for product performance, reliability, and client experience
Requirements
- Proven experience in product management, particularly in the context of global markets and Indirect Tax solutions
- Strong understanding of the Indirect Tax landscape and regulatory environments on a global scale
- Ability to translate complex market needs into clear, actionable plans and deliverables focused on improving customer and partner implementation processes and enhancing NPS
- Self-starter who leads discussions with customers, prospects, certified implementation partners, and other internal stakeholders to gather market problems/requirements
- Work closely with customers, partners, and other Thomson Reuters colleagues across all aspects of the business to maintain a deep and well-rounded understanding of the indirect tax market
- Continuously review and analyze existing indirect software features and functionality to improve or further leverage solutions for the global end-to-end indirect tax market
- Support the product development process, working closely with Development, Quality Assurance, and Technical Publication teams throughout the product life cycle
- Experience with requirements analysis and documenting requirements, use case development, information systems, business operations, and integration/design of indirect tax software solutions
- At least 3 years of experience as a Product Manager for enterprise software solutions (36+ months)
- Bachelor’s degree in business administration or equivalent work experience; formal education in tax/accounting/finance is desired
- Previous work experience leading teams and projects within a software company strongly preferred
- Experience implementing Enterprise Software Applications and working with Systems Integrators strongly preferred
- Experience working in an Agile development environment preferred
- Familiarity with bug tracking and communication applications preferred (ADO, SharePoint, etc.)
- Ability to multitask and work under tight deadlines in a fast-paced environment
- Professional and cooperative attitude; works well independently and on a team
- Some travel required (5-10%)
Benefits
- Hybrid Work Model: flexible hybrid working environment (2-3 days a week in the office depending on the role)
- Flex My Way workplace policies to support work-life balance
- Work from anywhere for up to 8 weeks per year
- Career development and growth programs (Grow My Way, skills-first approach)
- Industry competitive health, dental, vision, disability, and life insurance (US)
- Retirement savings / 401k plan with company match (US)
- Annual Bonus eligibility based on enterprise and individual performance
- Flexible vacation, competitive vacation, sick and safe paid time off, and paid holidays (including two company-wide Mental Health Days)
- Two company-wide Mental Health Days off and access to the Headspace app
- Tuition reimbursement and professional development opportunities
- Employee incentive programs and resources for mental, physical, and financial wellbeing
- Paid parental leave and sabbatical leave
- Two paid volunteer days annually and opportunities for social impact / pro-bono projects
- Optional hospital, accident and sickness insurance (paid 100% by the employee)
- Optional life and AD&D insurance (paid 100% by the employee)
- Flexible Spending and Health Savings Accounts
- Fitness reimbursement
- Employee Assistance Program
- Group Legal Identity Theft Protection benefit (paid 100% by employee)
- Access to 529 Plan
- Commuter benefits
- Adoption & Surrogacy Assistance
- Employee Stock Purchase Plan
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